Emergency Response Center Coordinator

Job Description

Job Description

Job Title: Emergency Response Center Coordinator (Call Center)

Location: Tampa, FL
Pay Range: $20/HR - $23/HR (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)

Role Overview

Brilliant Financial Staffing is seeking  Emergency Response Center Coordinators for our client. This is a contract opportunity with the potential for contract-to-hire based on performance and business needs.

Due to continued growth, our client is expanding its U.S.-based Emergency Response Center and is looking to add motivated team members immediately.

In this role, you'll support customers requiring time-sensitive assistance by providing exceptional customer service and coordinating response efforts. Candidates should be calm under pressure, detail-oriented, and comfortable working in a fast-paced environment where professionalism and accuracy are essential.

Schedule: The schedule for this position is Monday through Thursday from 5:00 PM – 2:00 AM ET and Saturday from 8:00 AM – 5:00 PM ET. Friday and Sunday are scheduled days off. 

Key Responsibilities

• Answer inbound calls from customers requiring immediate assistance
• Gather and document critical job and customer information accurately and efficiently
• Route service requests and dispatch information to the appropriate internal teams
• Follow established scripts, workflows, and brand-specific procedures across multiple business lines
• Maintain accurate records within CRM and communication systems
• Coordinate communication between customers, field personnel, and internal departments
• Monitor active service requests and provide updates as needed
• Escalate urgent or unresolved customer concerns appropriately
• Assist with order entry and coordination between multiple internal teams
• Support departmental goals related to response times, service quality, and customer satisfaction
• Perform administrative and operational tasks as assigned while maintaining professionalism during high-stress customer interactions

Qualifications

• 1+ years of call center, customer service, dispatch, or coordination experience required
• Availability to work the assigned schedule, including Sundays, is required
• Excellent verbal and written communication skills
• Ability to remain calm and professional during high-pressure situations
• Strong multitasking, organizational, and problem-solving abilities
• Comfortable using CRM systems and Microsoft Office applications
• Reliable attendance and strong work ethic
• Standard computer and data entry skills required
• Bilingual communication skills are a plus

If you or anyone you know is qualified and interested, please apply immediately.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.

Company Description

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.