Surgical Coordinator/Patient Care Representative

Job Description

Job Description

Overview:

Are you a master organizer who excels at helping patients feel confident and cared for? As an ASC Surgical Coordinator/Patient Care Representative at Atlantic Surgery Center, you will bridge the gap between front office hospitality and detailed surgical preparation. In this key role, you'll welcome arriving patients, manage check-ins, and meticulously coordinate all required surgical charts, clearances, and records ahead of procedures. Working closely with our Director of Nursing, surgical counselors, and doctors, you'll serve as the main connector keeping our clinical team prepared and our surgery day running seamlessly. 

Responsibilities:
Surgical Coordination:

• Coordinate and manage the collection of all required documentation for scheduled surgical patients.
• Collaborate with office-based surgical counselors to ensure patient charts are complete and ready for surgery.
• Retrieve missing documentation, medical records, test results, clearances, and other required information from physician offices.
• Prepare and organize surgical charts, at least two weeks prior to the scheduled surgery date.
• Notify the Director of Nursing and surgical counselors of any scheduling changes, documentation issues, errors, cancellations, or delays.
• Ensure surgeons and anesthesiologists receive all necessary medical records and patient information prior to the date of surgery.

Front Desk / Patient Registration:

• Welcome patients and visitors upon arrival to the center in a professional and courteous manner.
• Verify patient identity using approved identification procedures.
• Register and check patients into the ASC system.
• Notify clinical staff of patient arrivals.
  Copy anesthesia billing information as required.
• Answer incoming telephone calls and appropriately triage inquiries.
• Schedule, communicate, and provide post-operative appointment information to patients.
• Maintain visitor and vendor logbooks and ensure all required HIPAA confidentiality forms are completed and signed.
• Scan completed patient charts and documentation into the electronic medical record (EMR) system at the end of each day.

Facility Description :

The award-winning Atlantic Surgery Center (ASC) is a busy single–operating room (OR) outpatient Ambulatory Surgical Center specializing in ophthalmic procedures, including cataract, corneal, and oculoplastic surgery. Due to continued growth, the center is expanding to a two-OR facility within the next year. 

Qualifications:

• Knowledge of medical terminology, insurance verification, surgical scheduling, and medical records management.
• Strong organizational skills with exceptional attention to detail.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency in electronic medical records (EMR/EHR) systems and Microsoft Office applications.
• Ability to work effectively with patients, physicians, nursing staff, vendors, and administrative personnel.
• Previous experience in a medical office, ambulatory surgery center, patient registration, surgical scheduling, or healthcare administration preferred.

Education Requirements:

• High school diploma or equivalent required; Associate degree preferred.

About Atlantic Eye:

At Atlantic Eye, we're more than just a team; we're a family dedicated to top-tier, patient centered vision care across 5 convenient locations. We pride ourselves on creating an environment where our staff genuinely thrives, which is why we're honored to be officially recognized as Monmouth County's 2025 Best Place to Work as well as Best Eye Care Clinic for 3 years in a row. By blending a supportive, growth-focused culture with a commitment to excellence, we offer our team members a workplace where their professional development is prioritized and their contributions truly make a difference every day.

Why Choose Atlantic Eye? 

• Compassionate Care : We prioritize patient well-being and lasting relationships.

• Leading Technology : Work with cutting-edge equipment and innovative treatments. 

• Team Collaboratio n: Join a supportive team of professionals from diverse backgrounds.

• Continuous Development : Grow your skills with ongoing training and career advancement opportunities. 

Company Benefits:

• Competitive salary to match experience and contributions.
• 401(K) retirement savings plan with employer match.

• Comprehensive medical, vision, and dental insurance plans.

• Paid holidays and vacation days.

• Employee Discounts.

• Professional development and career advancement opportunities.

Questions? 

Contact HR Manager Christine Sargent (View email address on us.fitly.work) with any queries, comments, or concerns.