Panel Maintenance Coordinator, Bureau of World Trade Center Health Registry

Job Description The World Trade Center Health Registry (WTCHR) was created in 2002 to monitor and evaluate the physical and mental health impact on more than 71,000 persons exposed to the September 11, 2001 disaster. Reporting to the Manager for Panel Maintenance Unit, the coordinator will be a member of a team that serves as the front‑line representatives of the WTC Health Registry (WTCHR) enrollees and the public. Panel Maintenance strives to provide accurate information to our enrollees and the public in a timely and sensitive manner, while maintaining their confidentiality. Duties Conduct outreach to Registry enrollees to recruit for ancillary studies and assist with reminders for Registry follow‑up surveys. Perform ongoing tracing activities to update and maintain current contact information of Registry enrollees. Perform data entry and track enrollee information updates and change of consent status. Assist in survey intake, data capture processes, and data cleaning. Assist the Registry’s Treatment and Referral Program Unit (TRP) with outreach to Registry enrollees to facilitate enrollment in the WTC Health Program. Collaborate with the Registry Public Affairs Unit on the production and deployment of communication materials. Respond to inquiries about the WTCHR via telephone, email, or mail. Perform other tasks based on the Registry’s needs, including the preparation of written reports and conducting quality assurance and data analysis. Preferred Skills Excellent written and verbal communication skills with the ability to communicate with people across various education levels. Proficient knowledge of SAS and/or other statistical packages. Highly organized with the ability to work well in teams and independently on multiple simultaneous projects. Good knowledge of statistical and research methodology. Bi‑lingual candidates proficient in Spanish, Mandarin, or Cantonese are a plus. Proficient knowledge of Adobe Cloud software, including InDesign, Premiere, and Photoshop. Benefits Premium‑free health insurance plan that saves employees over $10 K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax‑deferred savings program. A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work‑From‑Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job security – more job security compared to private sector employment; you could contribute to making NYC a healthy place to live and work. Minimum Qualifications A master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological, environmental science, or public health (Level I). A doctorate degree with specialization in an appropriate field and at least one year of full‑time experience in a responsible supervisory, administrative, or research capacity; or a master’s degree with three years of responsible full‑time research experience. All candidates must have at least a master’s degree and at least two years of experience described in the above. Equal Opportunity The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr NYC Department of Health and Mental Hygiene