Audiology Technician (CFE)

Audio Tech Position

Starkey is seeking an Audio Tech to join our world-renowned Center for Excellence in Eden Prairie, MN. As a premier hearing health center serving patients from around the globe, this role plays a vital part in creating a welcoming, seamless patient experience while supporting licensed providers with daily clinical and office operations.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

The Audio Tech provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider. The Audio Tech must abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. Position may require travel to various office locations and a temporary/provisional license. Also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. Responsible for creating a positive first impression and providing a quality patient journey experience. This position supports the provider by performing a variety of customer service, sales, marketing, operational and administrative functions.

JOB RESPONSIBILITIES/RESULTS

• Evaluate, interpret, and improve Center for Excellence workflows, recommending operational and patient?care enhancements that support business goals.
• Analyze patient feedback, operational data, and benefit?program metrics to identify trends and recommend strategic improvements.
• Independently conduct virtual consultations, determine next steps for patient needs, and guide them through Starkey solutions without direct supervision.
• Enhance the waiting?room and clinic experience by proactively designing and delivering patient?engagement activities such as guided tours and technology showcases.
• Collaborate cross?functionally, serving as a subject matter expert and making recommendations that influence department operations.
• Ensure positive Patient Journey experience is top priority for this position
  • Acknowledge all guests that come in the office as soon as they enter. If on phone at the time, smile and nod. Collect pertinent information
  • Check patients in and out of patient management software. Track orders/sales. Maintain daily, weekly and monthly reports
• Interact with patients to schedule full audiometric evaluation
  • Schedule and confirm appointments
    • Be able to overcome customer objections
    • Be educated on all applicable aspects of hearing profession
  • Assist the licensed professional with counseling and cleaning of hearing instruments
    • Monitor and facilitate hearing testing
    • Compete all applicable programming of hearing aids if permitted by state law
  • Answer phones in a timely manner
    • Convert calls to appointments
    • Use professional office greeting. Direct calls appropriately. Take and deliver messages
    • Enter daily activity in patient management software
  • Maintain day-to-day operational procedures according to SOP Book
    • Protect Patients Privacy and collect insurance information
  • Help build practice
    • Keep office neat & clean. Maintain supplies. Maintain patient files
  • Support all Marketing efforts
    • Patient Retention. Make recalls for 3 month clean & check and annual exams
    • Follow up on TNS and MED Referrals
    • Set future appointments before patient leaves office
    • Send thank you cards for referral and sales
    • Track results for all forms of marketing
  • Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education (i.e. 4-year college degree, license, certification)
  • High school degree preferred or equivalent work history
• Experience (i.e. years of work experience related to the job)
  • At least 3 years of receptionist/patient care experience

Knowledge / Technical Requirements (List programs, technologies, knowledge required to perform essential job responsibilities)

• Good computer skills and knowledge of office software systems including MS Office

Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)

• Must attend patient management software training.
• Ability to organize and multitask between patients, phone and computer
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills
• Spanish speaking a plus but not required

WORK CONTEXT

Working Conditions (i.e. standard office conditions, sitting, lifting, etc.)

• Standard office conditions
• Occasional travel, up to 50% of time when training.

Equipment Operation (i.e. standard office equipment, etc.)

• Audiometer
• Standard office equipment

Salary and Other Compensation :

The hourly wage for this position is between $25.00 - $29.80. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.