Project Manager - Operations

Shift: Monday through Friday 8:00 AM - 5:00 PM Eastern Time Project Manager of Operations SUMMARY Responsible for driving and delivering operational business initiatives, processes, and program leadership. Develops and manages intake processes, ensures consistency in project management practices, develops project health scorecards, and delivers reporting to leadership. ESSENTIAL FUNCTIONS Defines and maintains Project Management Office (PMO) processes and the overall project management approach for initiatives. Develops and manages work plans, including integrated plans across initiatives. Partners with key stakeholders to define project requirements and objectives. Establishes and tracks key performance metrics for project execution and reporting. Prepares and delivers regular status reports, including project health updates and monthly summaries. Monitors the effectiveness of actions taken and continuously improves program performance. Identifies, documents, and tracks project risks and issues. Manages cross-functional team risks and issues; escalates concerns as appropriate. Develops and maintains governance models, including stakeholder structures and meeting cadences. Identifies gaps and implements corrective or preventative action plans. Contributes to departmental efficiency by recommending improvements and actively participating in team initiatives. Promotes and supports the mission of Pace through professional, cooperative interactions with customers and staff. QUALIFICATIONS Education and Experience: Bachelor’s degree in business, project management, or a related field; AND five (5) years of program or project management experience; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Operational practices related to continuous improvement, process design, and systems effectiveness. Strategic planning, resource allocation, leadership techniques, and coordination of people and resources. Effective communication methods for working with staff, stakeholders, and customers. Techniques for influencing and driving behavioral or organizational change. Methods for delivering constructive feedback and supporting professional development. Principles and techniques for effective oral presentations. Relevant computer applications and systems. Proper business English, including grammar, spelling, and punctuation. Techniques for interacting with diverse individuals in person and via telephone. Required Skills Planning, organizing, and managing complex programs and projects. Developing and implementing goals, objectives, policies, procedures, and standards. Collaborating effectively across teams, leadership, and customer groups. Facilitating alignment and resolving differences among stakeholders. Applying critical thinking and problem-solving to evaluate solutions and outcomes. Interpreting and applying standard operating procedures (SOPs) and work instructions. Demonstrating strong decision-making and analytical skills. Communicating clearly and effectively, both verbally and in writing. Managing multiple priorities and driving projects to completion. Utilizing project management tools, systems, and software. Exercising initiative and independent judgment within established guidelines. Contributing to team and organizational goals. Building and maintaining effective working relationships. PHYSICAL / MENTAL REQUIREMENTS Ability to work in an office environment. Use of standard office equipment. Ability to sit for extended periods. Occasional lifting of up to 10 pounds. Visual ability to read printed materials and computer screens. Ability to communicate effectively in person and via telephone. WORKING ENVIRONMENT Work is performed in an office setting. Travel may be required. Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr