Manager of Business Operations

Title Manager of Business Operations Benefits Carolina Raptor Center offers a competitive benefits package to eligible employees, including medical, dental, and vision insurance. Other benefits include 403(b) retirement plan, and paid time off (PTO). About Carolina Raptor Center (CRC) is a 501(c)(3) nonprofit in Huntersville, NC dedicated to raptor rehabilitation, education, and conservation. Our mission is to ignite a passion for raptors and a responsibility for our shared natural world. Our vision is to foster communities where raptors and people thrive thanks to our unique blend of innovation, research, and education. We are a world‑class destination for avian rehabilitation and our dedication to the birds in our care provides visitors with a gateway to the natural world. Values Excellence – Strive for trusted leadership in the field of raptor rehabilitation, exceptional welfare for our resident birds, and transformational experiences for every person we meet. Sustainability – Employ operational practices that benefit the environment and guarantee the organizational strength to serve the resident birds and our communities for generations to come. Empowerment – Create effective educational experiences that embolden our visitors and our diverse communities to take action in positively impacting our world. Position Summary The Manager of Business Operations will oversee the organization’s financial management and internal business systems to support CRC’s continued growth and impact. This role requires a strong finance and accounting background, expert proficiency in QuickBooks Online, and the ability to manage payroll, benefits administration, and compliance. Responsibilities Understands the importance of each guest, donor, and member and drives excellence to ensure an optimal experience in every way. Leads all accounting and finance functions, including but not limited to accounts payable and accounts receivable, bank reconciliations, general ledger, journal entries, and the timely completion of the monthly and annual closing process and preparation of related financial reports. Performs the daily internal work, including but not limited to AP / AR, reconciliations, vendor management, reporting, general ledger, process checks, cash, and budget management. Supports the organization’s budgeting and forecasting processes, collaborating with department leaders to build realistic financial plans, track performance against projections, and support long‑term organizational sustainability. Maintains, optimizes, and troubleshoots QuickBooks Online, ensuring data integrity, customizing workflows and reporting tools, and implementing best practices to improve efficiency and accuracy. Adheres to and ensures strict GAAP compliance, establishing and maintaining appropriate accounting controls, documentation, and audit readiness across all financial functions. Assists with vendor contracts and relationships, ensuring agreements are cost‑effective, performance aligned, and supportive of operational needs; manages contract renewals, negotiations, and compliance. Leads operational improvement initiatives, identifying inefficiencies and implementing solutions grounded in data and best practices, including the development and maintenance of SOPs and safety procedures. Manages organizational CRM and ticketing system, Veevart by Salesforce, including preparing financial reports and facilitating ticketing. Administers payroll and employee benefits programs, ensuring accuracy, confidentiality, and compliance across all HR transactions, including salary changes, deductions, and leave tracking. Manages comprehensive benefit offerings, including medical, dental, vision, PTO, and retirement programs such as 403(b) and 401(k), while serving as a primary point of contact for employees and benefit providers. Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values. Qualifications Bachelor’s degree in finance, accounting, or business or equivalent experience. Advanced QuickBooks Online proficiency required. Paylocity experience preferred. Salesforce experience preferred. CPA certification is preferred. Nonprofit experience preferred. Requirements Must have a passion for the mission of Carolina Raptor Center. Must submit a standard background criminal background conducted by CRC. No visa sponsorship is available for this role. Must be at least 18 years of age. Must possess reliable transportation. Ability to remain calm and professional in a busy, occasionally loud environment. Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus Frequent sitting, talking, and listening to their surroundings Regular walking, bending, standing, and lifting items up to 25 lbs Ability to work around sick and injured birds, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. If you are immunocompromised or pregnant/planning to become pregnant, you should obtain medical clearance from your physician. Disclaimer Carolina Raptor Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. All employees may have other duties assigned at any time. #J-18808-Ljbffr