Resolution Specialist

To support the collection of past due loans, the full-time hybrid Resolution Specialist will manage member accounts, negotiate repayment options, and ensure compliance with regulatory guidelines while working both remotely and in the office. Key responsibilities Collect on all past due loans, including secured and unsecured loans, while documenting collection information accurately Consult with members regarding delinquency and negotiate reinstatements and repayment plans Maintain partnerships with various teams to enhance service delivery and ensure compliance with credit union policies Required qualifications One year of experience in Collections, Loss Mitigation, Loan Servicing, Sales, or Customer Service High school diploma or equivalent Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) Exceptional negotiation and communication skills Familiarity with lending-related terminology and processes