Head of Product Success, GTM
Confidential
Head of Product Success, GTM
About the Company
Vibrant provider of communication & scheduling software for sports teams
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2005
Employees
501-1000
Funding
$200+ million
Categories
- Technology
- Internet
- Sporting Goods
- B2B
- Mobile
- SAAS
About the Role
The Company is seeking a Head of Product Success, GTM, to shape and scale its Product Success function into a strategic driver of customer retention, renewals, and expansion. The role leads a team of leaders and partners with Product, Customer Success, and Sales to improve onboarding, customer value delivery, product health visibility, and usage analytics. Responsibilities include establishing the function’s standards and operating model, owning North American retention and growth outcomes, and ensuring customer insights inform forecasting and commercial decisions. The successful candidate will also develop future leaders and coordinate readiness for product launches and enhancements. Candidates should have at least 10 years of SaaS go-to-market leadership experience, including five or more years leading post-sale customer success with direct accountability for retention and expansion revenue. Experience in a large-scale organization, executive reporting and forecasting, and building data-driven approaches to account health and team performance is required. Strong executive influence and cross-functional leadership skills are essential. Experience creating product health processes, partnering with Product and Product Marketing, owning revenue growth, or working in the sports sector is an advantage.
Hiring Manager Title
SVP and GM for North America
Functions
- Account Management/Optimization
- Sales/Revenue
Vacancy posted 5 days ago
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