Facilities Manager

The Facilities Manager is responsible for ensuring maintenance standards are achieved and sustained across the company’s Hotel portfolio. This role oversees all maintenance and facility operations while ensuring hotels remain safe, functional, compliant, and well-maintained to support exceptional guest experiences and operational efficiency.

The Facilities Manager will secure the best value for maintenance and capital expenditure dollars while ensuring reserve replacement projects and capital initiatives are professionally administered and coordinated with senior leadership, property teams, contractors, and field staff.

This individual will play a critical role in supporting hotel operations by managing repairs, coordinating contractors and vendors, supervising maintenance efforts, ensuring compliance with building codes and safety regulations, and partnering closely with General Managers to maintain positive guest experiences.

The ideal candidate will bring strong technical knowledge, leadership ability, project management experience, and a hands-on mentality suitable for a fast-paced entrepreneurial environment. This is a unique opportunity to join a growing hospitality company during an exciting period of expansion and development.

Facilities & Maintenance Operations

• Oversee maintenance operations across all hotel portfolios.
• Ensure hotels are properly maintained, fully functional, safe, and operating efficiently.
• Develop and implement maintenance standards, policies, and procedures across all properties.
• Partner with General Managers and on-site leadership to support operational goals and positive guest experiences.
• Manage Out-of-Service (OOS) rooms.
• Distribute OOS reports for both brands through separate reporting channels.

Safety & Compliance

• Participate in site safety and environmental programs while identifying opportunities for improvement.
• Ensure compliance with company standards, building codes, safety regulations, and operational procedures.
• Coordinate responses during emergency situations including fires, floods, and other property incidents during and after business hours.
• Conduct incident investigations in coordination with safety personnel and provide recommendations and corrective action plans.
• Participate in Incident Review Boards to identify trends and implement preventative best practices.

Vendor & Contractor Management

• Coordinate with external contractors and vendors for repairs, renovations, upgrades, and capital projects.
• Ensure contracts for maintenance and capital projects are properly bid, negotiated, coordinated, and completed according to company standards.
• Identify, vet, and maintain relationships with qualified tradespeople in each market, including:
• Handymen
• Plumbers
• Electricians
• Painters
• Flooring contractors
• Oversee vendor performance, quality standards, timelines, and cost controls.

Capital Projects & Financial Oversight

• Assist in the development of maintenance budgets, capital expenditure plans, and project business plans.
• Track maintenance expenses and manage budgets responsibly.
• Work with Maintenance Managers to develop accurate forecasts for controllable expenses.
• Review monthly financial statements and discuss concerns, variances, and corrective actions with senior leadership.
• Present project updates and financial reviews during leadership and operational calls.
• May oversee the management and execution of capital improvement projects.

Warranty & Property Administration

• Manage warranty processes and coordinate one-year warranty walkthroughs with General Contractors.
• Review and track legal notices related to construction and property projects.
• Advise and coordinate responses to legal and ownership-related property issues as necessary.
• Respond to outside counsel requests related to company projects or properties.
• Create and maintain repositories of standardized documents for:
• Legal entities
• Management agreements
• Development agreements
• Franchise documentation and processes

Problem Solving & Operational Support

• Quickly diagnose maintenance and operational issues and implement effective solutions.
• Support special projects and operational initiatives assigned.
• Maintain detailed records, reporting, and documentation related to facilities operations.
• Promote accountability, quality standards, and operational consistency across all locations.

Qualifications & Education

• Minimum of 5+ years of experience in facilities management, maintenance operations, or project coordination.
• 5–8 years of relevant maintenance and facilities management experience preferred.
• Extensive experience in residential, hospitality, or lodging maintenance management.
• Hospitality or lodging industry experience strongly preferred.
• Multi-property and multi-project management experience preferred.
• Strong knowledge of building systems, maintenance operations, safety standards, and vendor management.
• Proficiency in Microsoft Office Suite and related business software applications.
• Excellent organizational, leadership, and project management skills.
• Outstanding verbal and written communication abilities.
• Strong analytical and problem-solving capabilities.
• Exceptional attention to detail and follow-through.
• Ability to prioritize competing priorities in a fast-paced environment.
• Ability to travel as required to support portfolio operations.

Core Competencies

• Leadership
• Accountability
• Communication
• Project Management
• Vendor Management
• Problem Solving
• Time Management
• Attention to Detail
• Adaptability
• Operational Excellence
• Customer Focus
• Safety Awareness
• Team Collaboration
• Results Orientation