Help Desk Specialist

Responsibilities Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections Provides installation and support of equipment connected to centralized host systems Assists the user community in software problem resolution Establishes and maintains personal computer parts inventory for supplies and computer-related materials Assists with technical support issues and responds to all problems in a timely, courteous manner Troubleshoots, isolates, documents, and resolves problems reported by users Organizes problem resolution based on type and severity of outage Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems Identifies problem trends and makes recommendations to management in order to minimize ongoing issues Assists with hardware and software installations Builds and maintains PC systems; performs quality analysis and follow-up Assists with 1st and 2nd level support after normal business hours for all critical network systems Identifies and differentiates between hardware and software problems to assist with problem identification and resolution Initiates network troubleshooting and determination of appropriate escalation path Communicates accurate technical information to management, support staff and users Deploys and troubleshoots issues with VoIP Telephone system Resolves and works proactively on virus issues and initiatives Responds to a rapidly changing technical environment and the requirements of the user community Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances Manages projects as assigned by the Helpdesk Manager Performs other duties as assigned Requirements Associate's Degree in computer technology or equivalent combination of education and experience Two (2) or more years related work experience Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment Excellent oral and written communication skills Excellent customer service skills, including telephone and listening skills Ability to work within a team and to foster teamwork Good planning, organizational, and prioritization skills Proficient in Microsoft Office products Core Competencies Demonstrates expertise in personal computer installation, maintenance, and troubleshooting within network environments, while providing exceptional technical support and customer service. Proficient in managing inventory and resolving hardware and software issues efficiently. Highest-signal resume keywords Microcomputer Hardware Repair Microsoft Network Environment Technical Support Customer Service Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Personal Computer Installation Software Troubleshooting Network Troubleshooting Quality Analysis Virus Resolution VoIP Telephone System Support Problem Documentation Parts Inventory Management 1st and 2nd Level Support Technical Communication Soft Skills Excellent Oral Communication Excellent Written Communication Teamwork Planning Skills Organizational Skills Certifications & Qualifications Associate's Degree in Computer Technology Industry Keywords Technical Support Issues User Community Assistance Problem Resolution Critical Network Systems Customer Interaction #J-18808-Ljbffr Jobtailor