EDI Supervisor

Role Description

Ready to take the lead in one of the most technical and fast-moving areas of the employee benefits and HR tech space? We are looking for a detail-oriented, highly driven EDI Supervisor who thrives on solving complex file and data challenges, guiding critical processes, and keeping carrier connectivity running smoothly.

We are seeking an EDI Supervisor to oversee accurate and efficient data exchange with external partners while ensuring compliance with industry standards. This role will also manage the EDI ticket process and serve as the primary point of contact for configuration and process-related questions.

• Configure and test ANSI 834 files, gather carrier requirements, and provide ongoing support for file integrations and data reconciliation.
• Manage integrated carrier files, payroll vendor APIs, and support renewal and open enrollment processes.
• Oversee the shared EDI inbox, create and assign tickets, maintain project documentation, and manage select broker relationships.
• Lead a team while maintaining an individual caseload, assisting with workload balancing, coaching, performance reviews, and team-building efforts.
• Lead daily scrum meetings and serve as the first point of escalation for urgent issues.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field preferred; high school diploma or equivalent required.
• Experience with ANSI 834 file testing and implementation required.
• Strong knowledge of the health insurance industry and core products, including medical, dental, and vision, required.
• Experience with Employee Navigator or similar enrollment management systems required.
• Ability to manage high-volume emails, competing priorities, and multitask effectively in a fast-paced environment required.
• Prior Team Lead or Supervisor experience preferred.
• Effective communication, organization, project management, and Microsoft Office skills.

Company Description