Benefits Program Aide- (Part-Time)

$17.66 per hour Starting salary based on qualifications and experience. Looking for a rewarding career where you can help others every day? Join our team as a Benefits Program Aide and support individuals and families as they access important financial, medical, and nutritional assistance programs. This role is ideal for someone who enjoys customer service, organization, and making a positive impact in the community. The Benefits Program Aide performs clerical and customer support work related to determining eligibility for government assistance programs. Responsibilities include applicant screening, record maintenance, data entry, case processing, and routine office support under general supervision. Typical Tasks Assist applicants with completing forms and gathering eligibility information. Screen and verify applicant information; prepare eligible cases for processing. Maintain and update client records, payment histories, and case files. Respond to phone inquiries regarding public assistance programs and services. Process EBT‑related forms and assist with appeals and fair hearings. Prepare reports and perform general office duties including filing, typing, data entry, and mail processing. Attend staff meetings and training sessions. Perform other related duties as assigned. Required Qualifications High school diploma or GED/HSE education. Minimum six months of customer service or general clerical experience involving public contact. Preferred Qualifications Experience with high volume face‑to‑face customer service. Ability to use various software, create spreadsheets, and use a word processor. Experience working with multicultural and varied socio‑economic backgrounds. Technical skills working with multiple passwords, systems, and computer equipment. Comprehension and execution of complex policies, procedures, and work rules. Able to manage workload independently and meet performance standards. #J-18808-Ljbffr City of Chesapeake Virginia