Service Operations Leader

Job Description

Job Description

Ready to take your service career beyond the service counter?

Join Selking International in a unique leadership role where you'll work directly with company leadership, assist multiple dealerships, and help shape the future of our service operations.  If you're someone who takes ownership, thrives in a fast-paced environment, and wants to make a measurable impact across an organization, we'd like to talk with you.

What You'll Do

• Improve service department processes and customer satisfaction.
• Assist with training, mentoring, and implementing best practices throughout the company.
• Work closely with Service Managers, technicians, and customers to ensure repairs are completed efficiently.
• Support special projects and operational initiatives directed by the Service Director.
• Support International dealership operational standards and compliance initiatives.
• Provide vacation and staffing relief for Service Advisors and Service Managers.
• Travel to dealership locations as business needs require (day trips are typical).

What We're Looking For

• Leadership or Service Manager experience is a plus.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to prioritize work in a fast-paced environment.
• Positive attitude with a willingness to help wherever needed.
• Strong computer skills and attention to detail.
• Mechanical knowledge of medium-duty and heavy-duty trucks is preferred.
• Ability to build relationships with customers, technicians, and coworkers.
• Self-motivated with a high level of professionalism and accountability.
• Willingness to travel between Selking International locations.

What Makes You Successful

You're someone who:

• Leads by example.
• Enjoys solving problems.
• Stays calm under pressure.
• Takes initiative without waiting to be asked.
• Values teamwork, professionalism, and continuous improvement.
• Understands that great customer service drives long-term success.

What We Offer

• Competitive pay based on experience.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• 401(k) with company match
• Competitive Paid Time Off.
• Ongoing training and professional development.
• Opportunity to work with leadership across 11 dealership locations.
• A career path with a growing organization that invests in its people.
• Small-company culture with the resources and opportunities of a larger organization.

Job Type: Full-Time

Schedule: First Shift

Location: Fort Wayne, Indiana, with travel to other Selking International dealership locations throughout Indiana, Ohio, and Michigan.