Installation Service Engineer - HOFFMAN ESTATES, IL

Installation Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Position Overview

The Installation Service Engineer is responsible for final customer installations, troubleshooting, and repairing Siemens Healthineers SPECT and PET instrumentation across North America. Position reports directly to the Factory Installations Manager / reporting to the VP of Supply Chain Management.

Responsibilities

• Installing, troubleshooting, and repairing Siemens Healthineers Diagnostics Instrumentation primarily Symbia Evo / Excel and Symbia Intevo, and SPECT products as well as the PET/CT family of products.
• Provide both timely and effective installations to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial costs incurred during installations.
• Manage company assets to include a cell phone, computer, tools, inventory parts, etc.
• Ensure timely completion (following Department Standard Operating Procedure) of all install documentation to ensure regulatory compliance for installation.
• Ensuring all training is kept current to ensure all state and local regulation compliance.
• Complete all installation travel arrangements and expense reporting - ensuring compliance with company guidelines.

Required Knowledge/Skills, Education, and Experience

• Associate's degree or equivalent experience in related field is required.
• Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication.
• Strong competency in instrument systems technology to include mechanics, electrical and software technology.
• Needs to be a self-starter with excellent communication skills.
• Should have the ability to operate remotely with minimum supervision.
• Must demonstrate excellent judgment in customer relations and managing company resources.
• Needs to have excellent communication skills and be able to interface with customers in a positive professional manner.
• The ability to think and act in a logical and methodical way.
• Clean driving record over last three years is required.
• Up to 80% domestic travel is required for this position.

Preferred Knowledge/Skills, Education, and Experience

• 2-5 years experience in the medical installation field or training in factory SPECT and or PET configuration.
• Installation experience in a related field.
• Demonstrated experience with FDA and medical equipment in general.