Senior Customer Service Representative

Job Description

Job Description

Senior Customer Service Representative

DTF Virginia – Hampton, VA (In-Person)

Pay & Benefits

$17.00–$22.00 per hour

• Weekly pay
• Health, Dental & Vision Insurance
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Monday–Friday Schedule
• No Nights or Weekends

Schedule

Monday–Friday | 9:00 AM – 5:00 PM

Join a Growing Company That Values Excellence

DTF Virginia is seeking a professional, dependable, and detail-oriented Senior Customer Service Representative to become a key member of our team.

This is more than a customer service position. You'll serve as a direct connection between our customers and production team, helping ensure every order is handled accurately, professionally, and efficiently.

We're looking for someone who takes pride in their work, communicates confidently, remains calm under pressure, and understands that exceptional customer service is critical to a company's success.

Responsibilities

• Assist customers in person, by phone, and via email
• Provide accurate and professional customer support
• Help customers with print sizing, artwork requirements, and product selection
• Review artwork for basic print readiness
• Communicate with the production team using Outlook and Teams
• Ensure order accuracy before production
• Resolve customer concerns professionally and efficiently

What We're Looking For

• Strong communication and customer service skills
• High attention to detail
• Professionalism and emotional maturity
• Strong organizational and multitasking abilities
• Ability to accept feedback and follow direction
• Commitment to continuous learning as products, technology, and industry standards evolve
• Dependable, accountable, and solution-oriented

Technical Skills

Experience with:

• Microsoft Word
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Teams
• Basic Adobe Photoshop

Bilingual (English/Spanish) is a plus.

About DTF Virginia

DTF Virginia specializes in DTF, UV DTF, sublimation, and specialty transfer products. We are committed to quality, innovation, and exceptional customer service.

As our industry evolves, we continue to introduce new products and technologies. The ideal candidate is someone who enjoys learning, growing, and being part of a company that is constantly moving forward.

If you're looking for a stable career with growth opportunities and a company that values professionalism, we'd love to hear from you.

We print, you profit.