Member Services Representative

Job Description

Job Description

Job Title: Member Services Representative

Hours: M-F 9a-5:30p

Start date: 06/29/2026

Department: Loans

Reports to: Branch Manager

Summary: Responsible for assisting members with a variety of Credit Union products and services as well as providing administrative and clerical support to the Loan Processing Department by performing the following duties:

• Must haves: 
  • Must have high school diploma
  • Must be able to receive and express detailed information through oral and written communications
  • Must have a welcoming personality as you will be greeting customers as they walk in
• Job description: 
  • Open and close and maintain credit union accounts, opening and maintaining Individual Retirement Accounts as well.
  • Assist members with a variety of Credit Union services and products, as well as legal accounts.
  • Answer member inquiries via phone, email, and other online services, processing wire transfers, stop payments, travel notices, address changes, check orders, etc.
  • Provide administrative and clerical support in a professional and efficient manner, communicating effectively with related parties via telephone in absence of the Loan Officer.
  • Establish and maintain a filing system pertinent to supporting the department, preparing and sending out loan packages as requested.
  • Generate interest rate sheets in computer system and updates as needed, retrieving appropriate paperwork and information within the agency as directed.

Interview details: virtual interview with me (Reya), virtual interview with Account Manager (Jesse), phone screen with Manager, and one final round onsite interview with Hiring Manager.

Job Type & Location

This is a Permanent position based out of Ypsilanti, MI.

Pay and Benefits

The pay range for this position is $37440.00 - $47840.00/yr.

Benefit need to be updated.

Workplace Type

This is a fully onsite position in Ypsilanti,MI.

Application Deadline

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.