Admissions Coordinator

Job Description

Job Description

Description:

Position

Prosperous Health is seeking an organized, compassionate, and dependable Admissions Coordinator to support admissions for our behavioral health and substance use treatment programs.Prosperous Health | Agoura Hills, CA

Pay: $25.00–$30.00 per hour, depending on experience

Job Type: Full-time, hourly, non-exempt

Work Location: On-site in Agoura Hills, CA

About Prosperous Health

Prosperous Health is dedicated to providing compassionate, evidence-based behavioral health and substance use disorder treatment services. Our mission is to support individuals in achieving lasting recovery, improved mental health, and long-term wellness through high-quality, client-centered care.

We foster a collaborative, clinically driven environment where excellence in care, ethical practice, and continuous improvement guide everything we do. Our multidisciplinary team is committed to delivering meaningful outcomes for the individuals, families, and communities we serve.

Join a Growing Behavioral Healthcare Platform

Prosperous Health is a rapidly growing behavioral healthcare platform dedicated to delivering exceptional mental health, substance use disorder, and integrated medical services across multiple levels of care.

Our organization is built around a comprehensive continuum of care that supports patients throughout every stage of treatment, recovery, and long-term wellness. Through inpatient treatment, outpatient services, telehealth, psychiatric care, and innovative medical programs, Prosperous Health provides coordinated, patient-centered care across California.

Prosperous Health Network

Our behavioral health network currently includes:

Prosperous Health Lake Hughes – 104-bed inpatient behavioral health & substance use disorder treatment campus

Prosperous Health Rancho Palos Verdes – Outpatient behavioral health program

Prosperous Health Woodland Hills – Outpatient behavioral health program

Prosperous Health Virtual Care – Statewide telehealth behavioral health program

Prosperous Medical

Prosperous Medical serves as the integrated medical and clinical services division of Prosperous Health.

Services include:

Psychiatric evaluation and medication management

Outpatient mental health services

Integrated medical care

Transcranial Magnetic Stimulation (TMS)

Telepsychiatry services

Outpatient clinical services

Care coordination and continuity of care programs

Innovative behavioral health and medical treatment solutions

Together, Prosperous Health and Prosperous Medical provide a fully integrated behavioral healthcare platform that supports patients across the continuum of care.

Key Responsibilities

* Respond promptly and professionally to admissions inquiries by phone, email, and other referral channels.

* Gather and document client demographic, insurance, and referral information accurately.

* Explain the admissions process, required paperwork, program logistics, and next steps to prospective clients and their families.

* Coordinate clinical assessments, intake appointments, and admissions with the appropriate team members.

* Assist with insurance eligibility and benefits verification in collaboration with the billing and utilization review teams.

* Follow up with prospective clients, families, and referral sources regarding pending information, paperwork, and appointments.

* Maintain accurate, timely records in Kipu and applicable call tracking or admissions systems.

* Communicate with clinical, operations, billing, and utilization review staff to support an organized transition into care.

* Track admissions inquiries, scheduled appointments, pending admissions, and follow-up activity.

* Protect confidential client information and follow company privacy and documentation procedures.

* Refer clinical questions, urgent concerns, and treatment placement decisions to qualified clinical staff.

Qualifications

* High school diploma or equivalent required.

* At least one year of experience in admissions, intake coordination, healthcare administration, or a related role preferred.

* Experience in behavioral health or substance use treatment strongly preferred.

* Familiarity with insurance verification, benefits terminology, and admissions workflows preferred.

* Experience with Kipu, electronic health records, or call tracking systems is a plus.

* Strong written and verbal communication skills, with a compassionate approach to individuals and families seeking treatment.

* Excellent organization, attention to detail, and the ability to manage multiple inquiries and priorities.

* Ability to work independently, follow through on assigned tasks, and collaborate with a multidisciplinary team.

* Comfort handling sensitive information with professionalism and discretion.

* Ability to work on-site at our Agoura Hills location.