Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to support daily administrative, customer service, and operational functions for a growing organization. This role is ideal for someone who enjoys variety in their day and thrives in a collaborative, hands-on environment. The position combines customer support, office coordination, and operational assistance to help ensure efficient day-to-day business operations.

Responsibilities:

• Respond to customer inquiries via phone and email, providing timely and professional support.
• Process customer orders and maintain accurate records within internal systems.
• Handle inbound and outbound communication to resolve customer concerns and provide updates.
• Support general office operations, including document management, record maintenance, and administrative coordination.
• Prepare shipping documentation and assist with order fulfillment activities.
• Monitor inventory levels and communicate replenishment needs to support operational efficiency.
• Assist with packaging, labeling, assembly, or fulfillment tasks as business needs require.
• Coordinate multiple priorities while maintaining a high level of accuracy and attention to detail.
• Contribute to process improvements and support a collaborative team environment.
• Perform additional administrative and operational duties as assigned.

• Previous experience in customer service, administrative support, office coordination, or a related role.
• Strong verbal and written communication skills.
• Ability to manage order entry, data entry, and recordkeeping with accuracy.
• Comfortable handling both inbound and outbound customer interactions.
• Proficiency with Microsoft Office Suite and general office technology.
• Experience supporting shipping, fulfillment, inventory, or operational processes is preferred.
• Strong organizational and time management skills with the ability to multitask effectively.
• Willingness to assist with a variety of administrative and operational responsibilities.
• Ability to work independently while contributing to a team-oriented environment.
• High attention to detail and commitment to providing excellent customer service.