Customer Relations Representative
Jim Lindahl - State Farm Agency
Customer Relations Representative
Become a valued member of an award-winning State Farm Agent's team as a Customer Relations Representative and advance your career with us. We are looking for a driven, customer-oriented individual who excels at building relationships and providing an outstanding customer experience. This role offers a fantastic chance for a motivated professional to help drive our agency's growth, with competitive compensation and clear paths for advancement. If you're eager to join a dynamic, supportive team, we'd love to connect with you.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Respond to inbound calls, texts, emails, and voicemails from current customers.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
- Base salary plus commission and bonuses
- 401k with match
- Paid time off (vacation and personal/sick days)
- Disability benefits
- Life Insurance benefits
- Growth potential and opportunity for advancement within the agency
- Valuable experience, mentoring, and business development training
Office Perks
- Free snacks, coffee, other refreshments
- State Farm gear
- Team lunches, happy hours, parties, and other events
- Safe, fun and energetic office environment
Requirements
- Excellent communication skills - written, verbal and listening
- Organizational skills and detail oriented
- Proactive in problem solving
- Ability to work in a smaller team environment.
- Ability to multi-task
- A sales and service-oriented background
- Property/Casualty license (must be able to obtain) (cost reimbursed by agency)
- Life/Health license preferred but not needed to start
Vacancy posted 4 days ago
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