Financial Services Claims Adjuster- West Coast

Overview Assurant is looking for Financial Services Claims Adjusters to join our growing team. The successful candidate will work directly with policyholders, advocating for the policyholder by listening, analyzing problems, and guiding them through the claims process. The role requires proactivity and strong customer service skills to help customers avoid future issues. Location Miami office: 701 Waterford Way, Miami, FL 33126. Employees are required to attend in-office per the current hybrid model. Key Responsibilities Educate clients/customers on card benefit insurance programs and procedures. Provide accurate, professional service and maintain a customer-focused approach. Review claim information and enter data using standard procedures. Review submitted documentation for accuracy and completeness. Investigate questionable claims in collaboration with management. Adjudicate claims and provide settlements in accordance with laws and policy provisions. Make claim approval/denial decisions within authority limits or Escalate as needed. Document all actions and outcomes in the system. Strive for high performance in customer satisfaction, efficiency, and quality. Maintain positive working relationships with internal and external stakeholders. Support multiple client product lines and stay current with industry changes. Qualifications 2+ years of prior Claims Adjuster experience. Active All-Lines (Independent/Company) license and up‑to‑date required continuing education hours. Relentless drive to provide exceptional customer service. Excellent verbal and written communication skills, including drafting business-level communications. Strong listening, problem‑solving, negotiating, and analytical skills. Proven organizational and multi‑tasking ability with the ability to adapt quickly in a fast‑paced work environment. Detail‑oriented with a commitment to excellence and strong attention to detail and problem‑solving skills. Minimum high school diploma or GED. Proven ability to work independently with minimal supervision to manage schedules and meet deadlines. Benefits Medical benefits begin on your first day. Tuition reimbursement available after 6 months, up to $5,000 annually. Competitive paid time off, including holidays. Compensation Pay Range: $19.08 - $30.53 per hour. Equal Employment Opportunity Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida