Software Engineer
Computer/IT Services
IT Service Desk / Technical Support Professionals
We're hiring IT Service Desk / Technical Support professionals for a large-scale opportunity with a leading financial services organization.
Locations & Openings: Chandler, AZ, Addison, TX, Pennington/Hopewell, NJ. Project Start: October 5, 2026. Duration: 18 months with potential for conversion. Work Model: 4 days onsite / 1 day remote, subject to performance and service-level requirements.
Level of Experience: Fresh-Grads required
What You'll Do
• Provide first-line technical support to internal users via phone and live chat
• Manage multiple live chats while maintaining strong customer service and quality standards
• Troubleshoot basic MS applications, Windows systems, and proprietary applications
• Document incidents and troubleshooting steps clearly for escalation to second-line support
• Identify issues, research potential resolutions, and provide timely assistance
• Work closely with peers and technical subject matter experts in a fast-paced environment
• Consistently meet customer service, quality, and productivity metrics
What We're Looking For
• 1–3 years of experience in IT support, help desk, technical support, or customer service
• Strong customer service and communication skills
• Excellent written communication and attention to detail
• Ability to multitask and manage multiple customer interactions simultaneously
• Comfortable working in a fast-paced, metrics-driven environment
• Basic troubleshooting experience with Windows 10/11 and MS applications
• Strong problem-solving and organizational skills
• Ability to work effectively as part of a team
Nice to Have
Experience with:
- MS Office / Office 365 / MS 365
- SharePoint
- Citrix
- VPN / Cisco AnyConnect
- ServiceNow or Remedy
- Hardware/software troubleshooting
- Technology call center or IT service desk environments
Training Provided
A 3-week online training program will be provided prior to the project start, including hands-on technical training and real-time support from experienced peers and subject matter experts.
If you're looking to build your career in IT Service Desk, Technical Support, or Enterprise IT, this is a great opportunity to gain experience supporting a large global organization.
Vacancy posted 1 day ago
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