Customer Service Manager

Insight Global is hiring a Customer Service Manager in Tualatin, Oregon. Under the direction of the Regional VP , the Customer Service Manager will profit and loss of the facility, supervise the inside sales team, respond to customer inquiries regarding products and services, prepare price quotes, source products, support the outside sales team.

Responsibilities of the Customer Service Manager include, but are not limited to:
- Profit and loss of the facility and supervision of the inside sales team
- Respond to customer inquiries regarding products and services
- Prepare price quotes
- Source products
- Support outside sales team
- Collaborate with warehouse operations as needed, including assisting with shipping and receiving
- Provide a hands-on leadership approach across office and operational functions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Qualifications
• 3+ years of management experience
• Background in industrial supply, metalworking, or a similar industry required
• Strong communication and leadership skills
• Team-oriented mindset with the ability to work cross-functionally
Comfortable working in both office and warehouse environments


Nice to Have Skills & Experience

Additional Details
• 10-15% travel required
• Company vehicle provided
Candidates must successfully complete pre-employment screening (drug screen and background check)


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.