Clinical Quality Management Program Manager

Clinical Quality Management Program Manager

The location: Falls Church, VA (possibly remote). Falls Church is an independent city in the Commonwealth of Virginia with a population of approximately 15,000. Falls Church is included in the Washington metropolitan area. Falls Church is a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighborhood is a treasure of its own with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity. You'll find a warm welcome in the City of Falls Church, and it is our hope that you will be an active part of the community. The organization: The Military Health System (MHS)/Defense Heath Agency (DHA) is a global, comprehensive, integrated system that includes combat medical services, peacetime health care delivery, public health services, medical education and training, and medical research and development. The MHS currently includes 51 Inpatient Hospitals and Medical Centers, 424 Ambulatory Care and Occupational Health Clinics, and 248 Dental Clinics. The DHA supports the Combatant Commanders and Military Services to execute the Department of Defense (DoD) medical mission in peacetime and wartime. The DHA is responsible for the administrative functions of all Markets and Military Treatment Facilities (MTFs) for budgeting, Information Technology (IT), administration and management, policies and procedures, and construction. In addition to these administrative functions the DHA is responsible for the coordination and delivery of healthcare throughout the MHS in support of DHA's Strategy Map DHA is active around the world, with military and civilian experts supporting military health operations at military hospitals and clinics, as well as dental and veterinary clinics.

Essential Duties

The Clinical Quality Management (CQM) Program Manager plans, organizes, coordinates, manages and maintains the personnel contracted under this action to execute various initiatives and projects under the six CQM programs. Serves as the vendor representative directly interfacing with the Government in the context of daily work and is responsible and accountable for all aspects of staff management under this action including, onboarding, equipment, security clearance, attendance, job performance and compliance with law regulation and all terms of the contract. Provides regular communication and reports to the COR and Government functional lead on activities and deliverables and actively manages performance for all staff identified under this contract to achieve exception service for the Government. The CQM Program Manager is responsible for maintaining and ensuring all contract FTEs meet the qualifications required for their position, to include CQM contract personnel management. Provides support across the CQM Branch to include but not limited to:

• Developing and managing schedules
• Developing the contract Program Management Plan and Weekly Performance Reports
• Defining and maintaining standards for consistency across the CQM programs
• Apply the principles of high reliability, health and health care improvement and the role of CQM in support of readiness in the military health care environment
• Analyze and report program efforts to ensure operational excellence, manage risks, and reliable processes
• Hold weekly meetings with COR and other CQM Program leads
• Ensure completion and timely delivery of all contractual deliverables
• Administrative and programmatic support

Requirements

• Program Management certification which is maintained throughout the contract
• 10 years of experience working in healthcare quality management
• 3-5 years of experience in large healthcare system or corporate HQ
• Highly proficient with Microsoft Office tools
• Ability to communicate effectively with all levels of staff
• DHA experience is preferred

Four-Year+ Contract, location is Falls Church VA with a possibility of remote.

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