Operations Manager

Operations ManagerAt Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our mission is "Making Homes Great" and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity, and Fun.The Operations Manager is responsible for the overall performance, efficiency, and profitability of Distribution Center operations by providing strategic leadership across all operational functions. This role ensures the seamless flow of product while driving operational excellence, inventory accuracy, workforce development, and safety. The Operations Manager partners cross-functionally to optimize processes, achieve business objectives, and foster a culture of accountability, continuous improvement, and operational excellence that supports the company's growth.General Description of Duties:Operate across the DC, Customer service, and delivery as operation needsSpend approximately 80% of time actively present in the operations, leading continuous improvement and change initiatives firsthandOwn full P&L-level accountability for Distribution Center operations, providing strategic and day-to-day leadership across all functional departmentsDirectly lead, develop, and hold accountable a team of Operations Supervisors, with indirect oversight of a workforce of associates across multiple shifts and departmentsBuild and manage staffing plans, schedules, and labor budgets to align headcount and overtime with volume, seasonality, and service-level commitmentsOwn end-to-end product flow through the facility, ensuring inbound receipt, put-away, prep, storage, and outbound delivery/pick-up all operate as one connected system rather than isolated departmentsEstablish, monitor, and report key performance indicators — staffing attainment, throughput, inventory accuracy, on-time and complete delivery, damage/defect rates, and safety incidentsPartner cross-functionally with Customer Care, Sales, Merchandising, and 3rd-party delivery/carrier partners to ensure the Distribution Center supports a best-in-class experience for customers and showroom partners receiving productLead recruiting, onboarding, training, coaching, performance management, and progressive discipline for the DC workforce in partnership with the Talent Management TeamDrive continuous improvement by designing, documenting, and enforcing Standard Operating Procedures (SOPs), applying Lean/Six Sigma principles to eliminate waste and variabilityReview and resolve escalated order, inventory, and customer service issues; identify root causes and upstream trends to reduce recurring exceptionsManage inventory integrity through cycle counts, reconciliation, and shrink control across all departmentsOwn facility safety culture: conduct routine walks, safety audits, and toolbox talks; ensure OSHA and company safety standards, PPE compliance, and safe operation of powered industrial equipmentOversee facility security and readiness, including opening/closing procedures, perimeter checks, and alarm system managementManage capital equipment and material handling assets (forklifts, dock equipment, racking, RF/WMS technology), coordinating maintenance and replacement planningPlan for peak-season volume surges and promotional events, adjusting staffing, shift structures, and space utilization accordinglyAnalyze and report operational performance to senior leadership, translating data into actionable recommendationsQualifications:Proven ability to lead complex, multi-functional operationsStrong analytical, problem-solving, and decision-making skillsStrong working knowledge of warehouse management systems (WMS), inventory control practices, and Microsoft Office/ExcelSafety-first mindset with working knowledge of OSHA regulations and powered industrial equipment operationDemonstrated success driving operational efficiency, customer satisfaction, and team developmentExceptional communication and leadership skills with the ability to influence at all levels of the organizationRequirements:Associate's Degree in Business, Operations Management, or related field experience preferred3-5 years of progressive supervisory or managerial experience, including managing other leaders5+ years of experience in a distribution center, warehouse, or manufacturing environmentDemonstrated experience owning labor budgets, staffing plans, and performance metricsExperience overseeing service metrics, operational KPIs, and cross-functional initiativesAbility to work a flexible schedule, including overtime, weekends, holidays, and peak-season hours as neededWork Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds.