Hospitality Attendant

Hospitality Attendant

At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our success stems from the wide range of perspectives that our team brings to every single one of our wines from vine to bottle and beyond. Our portfolio is cultivated to elevate any occasion and to simply make life better.

At Crimson Wine Group (CWG), we are dedicated to building an inclusive environment with a culture of belonging. We strive to create an inclusive environment where all our team members feel connected, engaged, and can live their true identities at work. Here at CWG, we celebrate the value that comes with inclusivity and different backgrounds, experiences, and perspectives, which all help foster a culture of collaboration and creativity with the wine industry as a whole.

The Hospitality Attendant is responsible for supporting Tasting Room staff in clearing tasting areas, cleaning and buffing stemware, restocking bags/boxes throughout the Tasting Room, breaking down boxes, bringing out recycling and assisting guests with wine orders to their cars. Clears and resets tables and bars quickly and efficiently as guests leave various tasting areas.

We Serve We Focus on Excellence - We Deliver on Commitments

• Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates.
• Prepare for each day's visits by reviewing reservations, guest notes, special occasions, and expectations so guests feel truly expected.
• Anticipate needs, remove obstacles, and create a seamless experience from first contact through post-visit follow-up.
• Practice active listening and intentional conversation to personalize each interaction and elevate the guest experience.

Brand Representation & Storytelling

• Represent the winery and its brands with professionalism, enthusiasm, and authenticity.
• Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection.
• Act as a brand ambassador in all guest interactions.

Teamwork & Accountability

• Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support.
• Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence.
• Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations.

Commitment to Excellence & Growth

• Exhibit a growth mindset by welcoming feedback, embracing continuous improvement, and adapting to evolving guest and business needs.
• Participate in daily pre?shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment.

Community & Stewardship

• Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles.

Essential Duties & Responsibilities

• Clear tables after guests leave.
• Between seated tastings promptly clean tables, chairs and check floor for debris or wine spills.
• Reset tour table with all appropriate items.
• Assist guests with wine orders to their vehicles.
• Restock glassware and dishes to the appropriate areas.
• Clean inside and outside of dishwashing machine to maintain proper operation.
• Wash glassware, flatware, and dishes by hand or using dishwasher.
• Sort and remove trash, placing it in designated areas.
• Assist in set-up and breakdown of tastings, tours and events.
• Provide bussing for private events; set-up and breakdown of bussing stations.
• Inspect restrooms every hour and wipe down/restock as needed.

Qualifications

• Previous experience in restaurant or winery setting preferred.
• Ability to manage priorities and workflow.
• Versatile and willing to work with enthusiasm.
• Ability to communicate professionally with staff, management and guests.
• Excellent customer service skills.
• Good judgment to make timely and sound decisions.
• Manual dexterity to handle, polish glassware
• Required physical activity includes but is not limited to: standing, walking, some bending, kneeling, reaching and lifting (up to 50 lbs.) with occasional pushing, stooping and pulling in indoor and outdoor work environments
• Must be at least 18 years of age

The projected hourly pay rate for this position is $16.00 per hour (in addition to tips and commission for DTC). This rate is the projected compensation for this position, however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.