Customer Service Team Lead
$33 - $38 per hourUline Shipping Supplies
Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
$33 - $38 per hour
...Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure...SuggestedHourly payLocal areaUline, Inc.
North Chicago, IL1 hour ago$33 - $38 per hour
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team...SuggestedHourly payLocal areaUline
Great Lakes, IL2 days ago$63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...SuggestedAbbott Laboratories Employees Credit Union
Gurnee, IL5 days ago- Overture Promotions, Inc. seeks a Customer Care Manager to lead the Customer Care Department, ensuring exceptional service and operational efficiency. This on-site role will collaborate with Sales, Operations, Production, Purchasing, Accounting, and Leadership to drive...Suggested
- ...for detail and strong problem-solving skills? Join Uline as a Customer Information Coordinator and play a key role in keeping customer... ...About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with...SuggestedWork at office
- Creative Financial Staffing, LLC is seeking a detail-oriented Customer Service Associate to support customer service, order management, and administrative operations within a fast-paced manufacturing environment. This role suits someone who enjoys organizing data, supporting...
- ...Marshalls - 3957 Fountain Square Pl, Fountain Square, Waukegan, IL 60085, United States of America [Department Manager] As a Customer Experience Coordinator at Marshalls, you'll: Role model established customer experience practices with internal and external customers...Part timeImmediate start
Marshalls
Waukegan, IL5 days ago - ...oriented, energetic Outreach Coordinator to join our marketing team in advance of an upcoming industry expo in Chicago. In... ...role, you will be the front-line voice inviting existing customers, prospects, and warm leads to visit our booth and join us for an exclusive in-booth...
Randstad
Gurnee, IL4 days ago - ...Time Cashier to support store operations at the front end. You will manage cash transactions, assist customers, and supervise cashiers to ensure quick, friendly service. The role emphasizes training, teamwork, and adherence to store policies, with opportunities to support...Full time
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
North Chicago, IL3 days ago- AbbVie is seeking a Supervisor for warehouse operations in Lake County, Illinois, overseeing distribution, manufacturing, or site services. You will guide daily tasks, ensure compliance with quality, regulatory, financial, and global trade standards, and drive safe, efficient...
$21 - $24 per hour
Job Title: Sr, Customer Care Coordinator Reports To: Customer Care Manager FLSA... ...Coordinator plays a critical role in leading and enhancing the customer service experience. This position involves... ...customer satisfaction, training team members, and providing insights to...Hourly paySummer workWork at office- Uline seeks a Customer Service Department Manager in Kenosha, WI to lead and develop on-site teams delivering exceptional service. You will coach team leads, oversee daily department operations, and implement process improvements to boost efficiency and customer satisfaction...
- Overture Promotions, Inc. is seeking a Senior Customer Care Coordinator in Illinois to lead customer service initiatives and improve satisfaction. You will manage complex inquiries, develop strategies, and train team members while aligning with company standards for excellence...
- Overture Promotions is seeking a Senior Customer Care Coordinator to lead complex customer inquiries, develop service improvements, and train team members. You will partner with sales, purchasing, and warehouse teams to ensure accurate, timely order fulfillment and excellent...
- A leading Pilates studio in North Chicago is seeking a Community Lead to cultivate a vibrant studio community and enhance client experiences. Key responsibilities include guiding Studio Leads, managing day-to-day operations, and implementing marketing initiatives to boost...Part timeLocal areaFlexible hours
- ...Time | Employee or Contractor The Community Lead at JETSET Pilates is a vital role... ...overall client experience and consistency in service delivery. Reporting directly to the General... ...Manager, the Community Lead will oversee a team of Studio Leads while actively participating...Part timeFor contractorsLocal areaDay shiftAfternoon shift
$70k - $90k
Position: Customer Care Manager Reporting to: Program Success Manager... ...ensures exceptional customer service, operational efficiency, employee... ..., Accounting, and Leadership teams to ensure a best-in-class... ...opportunities for improvement Lead process improvement initiatives...Work experience placementSummer workMonday to FridayFlexible hours$50k - $70k
...Paid time off You will build and develop customer relationships within the community to... ...prompt, accurate, and friendly customer service. Service can include responding to inquiries... ...to customer service Ability to work in a team environment Ability to effectively relate...For contractors- Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office to maximize guest service efficiency. You will train associates, communicate across departments, handle complaints, and ensure smooth front desk operations. The ideal...Full timeAll shiftsFlexible hours
- A global biopharmaceutical company is seeking a Lead for Customer Master Data & Analytics. This role involves ensuring data quality and governance across systems like SAP S/4HANA while leading a team of analysts. The ideal candidate has over 5 years of experience in Master...
- W.W. Grainger, Inc. in Lake Forest, IL is seeking a Manager, Customer Strategy. This hybrid role requires three days onsite per week at Lake Forest or Chicago offices, with cross-functional collaboration to drive growth and share in priority segments. You will conduct...3 days per week
- DuPont™ Spectrum™ is seeking a dedicated Customer Service professional to manage orders, forecasts and communication with customers and plant... ...resolve discrepancies, and coordinate with cross-functional teams to ensure on-time, in-full delivery. The role requires at...
- A leading technology firm is seeking a dynamic Customer Success Manager in Lincolnshire, IL. The role focuses on driving the migration of customers to the new WC Sync platform, fostering customer engagement and technology adoption. Successful candidates will have a strong...
$84.5k
...including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information... ...Responsible for ensuring facilities meet AbbVie external or internal customer expectations and support. Expected to maintain all Quality,...Temporary workWork experience placementLocal areaAbbVie
North Chicago, IL3 days ago- Grainger, a leading broad-line distributor in North America and Japan, is seeking a Manager, Customer Strategy. This role uses customer data to provide detailed insights and design segment strategies, collaborating across functions to drive profitable growth for both new...
- ...You'll be part of our vibrant team that embraces diversity, fosters... ...100 company and the world's leading off-price retailer. The Opportunity... ...a team. Ensures an excellent customer experience by engaging and... ...models exceptional customer service. Creates a positive...Temporary workLocal areaHome officeFlexible hoursNight shift
TJX
Gurnee, IL5 days ago - ...and testing of materials. Send samples for 3rd party testing as needed. Complete and maintain associated records. Send samples to customer vis UPS/FedEx. Perform QA tech duties as needed. Print labels for customer orders. Communicate information to relevant parties quickly...Flexible hoursWeekend work
Henry Broch Foods
Waukegan, IL2 days ago $16 - $16.5 per hour
...You'll be part of our vibrant team that embraces diversity, fosters... ...100 company and the world's leading off-price retailer. Opportunity... ...for promoting an excellent customer experience. Oversees a team of... ...prompt, courteous customer service and promotion of loyalty programs...Hourly payTemporary workPart timeLocal areaHome officeFlexible hoursNight shiftTJX
Mundelein, IL2 days ago- ...Senior Customer Operations Manager Kenosha Branch 12355 Uline Way... ...s what makes Uline's customer service legendary! As a Senior... ...this legacy by empowering our team to minimize order delays and deliver... ...owned company, is North America's leading distributor of shipping,...Work at officeLocal area
Uline
Waukegan, IL1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
- customer retention Gurnee, IL
- work from home customer Gurnee, IL
- customer satisfaction Gurnee, IL
- customer marketing Gurnee, IL
- amazon customer Gurnee, IL
- customer Gurnee, IL
- customer relations Gurnee, IL
- director customer care Gurnee, IL
- remote customer service chat Gurnee, IL
- customer relations associate Gurnee, IL