Virtual Treatment Coordinator [Remote]

Job description

About us

At Zak Dental we believe that our patients' oral health needs are best served by our multi-specialty TEAM who stands behind the quality of care that we deliver. We refer to our dental care as Wellness32, because by taking care of our patients' teeth, we can enhance their overall wellness to the power of 32 (a.k.a. teeth).

Our Zak Dental Wellness32 Team lives and operates by our shared values of

• Acting Benevolently toward our patients and each other
• Holding ourselves Accountable to our patients and each other
• Mentoring and being Mentored to drive personal and professional growth.
• Growing our diverse Star Dental Team that is greater than the sum of its parts.

To learn more about our method of dental care delivery please visit We are blessed to have the opportunity to serve our patients in one of the most beautiful and culturally diverse places in the world...Southern California!

If you are a team player and find our core values and beliefs compelling please review the opportunities that are currently available and submit your resume. We look forward to meeting you soon!

Benefits Package:

• Paid Time Off
• Performance Based Bonus Compensation
• Medical Insurance
• Dental Insurance
• Holiday Pay
• Professional Development and Mentorship
• Accelerated career development opportunities

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Are you a seasoned dental practice administrator or registered dental assistant? Do you believe that oral health (a.k.a. wellness32) is critical for overall wellness? Are you an effective, benevolent and persuasive communicator? Are you a good listener? Are you comfortable with mastering and using technology designed to optimize your workflows? Do you appreciate having the opportunity to practice your profession from the comforts of your own home? If these characteristics sound like you, then the Virtual Treatment Coordinator Role may be a great fit for you!

As a Virtual Treatment Coordinator you will be assisting our Team of Virtual Diagnosing Dentists who conduct comprehensive and problem focused exams remotely through a Telehealth portal. You will ensure the patients' clinical notes and treatment plans are accurate and complete. Following the exam, you will present the treatment plan to the patients, collect patient co-pays and schedule them for treatment as soon as possible. You will also follow up on cases where patients were not read to schedule at the time of exam.

Below are the Main Duties of a Treatment Coordinator:

• Establish rapport with patients by being a good listener who our patients can trust.
• Assist Virtual Diagnosing Dentist with data entry of charting, clinical notes, and treatment plans.
• Coordinate patient insurance benefits and provide accurate treatment plan estimates.
• Utilize your clinical and insurance knowledge base to answer patients' questions about all aspects of their treatment plans
• Collect patient copays and schedule patients for treatment at their nearest Zak Dental location as soon as possible
• Discourage patients from procrastinating their treatment, which can lead to the need for more extensive and expensive treatment.
• For those patients who need financial assistance, you will educate patients about various payment and financing options so their Wellness32 (a.k.a. Oral health) needs can be met.
• Follow up on cases were not ready to accept/schedule their treatment.

Minimum Qualifications

• 1+ experience working in Dental Practice as Registered Dental Assistant, Treatment Coordinator or Office Manager.
• Able to work during normal Pacific Time Zone business hours.
• MUST speak Spanish and English fluently
• Must have a computer and internet access
• Highschool diploma (GED)