O2C Operations Leader - Customer Experience & Governance
Galderma
Galderma is seeking a Customer Operations Business Lead, O2C to govern and optimize Order-to-Cash processes for Therapeutic Dermatology and Injectable Aesthetics. You will partner with outsourced providers, 3PLs, and internal teams to ensure service levels, compliance, and exceptional customer experience. The role focuses on supplier governance, KPI monitoring, escalation management, and continuous improvement across the O2C network, with opportunities to influence end‑to‑end processes and data #J-18808-Ljbffr Galderma
$80k - $100k
...pure-play dermatology category leader, present in approximately 90... ...new and challenging work experiences and create an unparalleled, direct... .... The Opportunity The Customer Operations Business Lead, O2C is responsible for the governance, performance management, and...SuggestedFull timeTemporary workWork experience placementWork at officeWorldwide$132.42k - $217.55k
...strategic, collaborative, and innovative leader to drive Service and Operational Strategy for Financial Protection... ..., with a focus on improving customer experience, scalability, and efficiency.... ...benefit analysis, risk management, governance, and transition planning.Define...SuggestedFull timeH1bVisa sponsorshipWork visaFlexible hoursShift work$168k - $270k
Job TitleService Operations Leader - Advanced Imaging (Bedford, MA / Plymouth... ...growth, innovation, and customer success. In this strategic... ...exceptional customer experiences. Your leadership will be key... ...align service delivery models, governance, systems, processes, and operational...SuggestedFull timeWork at officeImmediate startWork visaRelocation package3 days per week- CVS Health in Cambridge, MA is seeking an Operations Manager to lead store teams, execute store policies, and drive performance while delivering exceptional customer service. Under the Store Manager's supervision, you will recruit and train staff, manage sales and inventory...SuggestedFull timeNight shiftWeekend workEarly shift
- State Street Corporation is seeking a Global Operational Excellence Lead to establish world-class governance, resilience, and continuous improvement across cyber data, analytics, and AI platforms. You will partner with Global Cyber Security, Infrastructure, and Enterprise...Suggested
- ...seeking a strategic technology leader to guide critical programs... .... You will coordinate governance, financial oversight, and cross... ...functional delivery while shaping an operating model that scales globally.... ...stakeholder management, and experience in AI, analytics, and #J-1...
- The City of Somerville is seeking a Director of Water and Sewer Operations to lead field operations for Water and Sewer Divisions, ensuring safe, compliant drinking water and sanitary sewer service for roughly 15,000 accounts and 80,000 constituents. This role requires...
$146.64k - $274.95k
...mRNA, LNP, and sterile fill, operating from Charlottetown, PEI and... ...influence through the ATD OEX governance model: site leadership owns... ...from Tier 1 through Tier 4, leader standard work, visual... ...assignment.Demonstrated, hands-on experience deploying and sustaining a production...Full timeContract workLocal areaRemote workShift work$120k - $202.5k
...team is seeking a Global Operational Excellence Lead to... ...world-class operational governance, resilience, and... ...service performance and customer outcomes.Establish and... ...Strong Product Management experience with the ability to... ...both as a partner and a leader. You will have tools to...Full timeTemporary workWork at officeLocal areaFlexible hoursShift work2 days per week- ...of Staff to join our Tech Services team in Boston. You will partner with the leadership to drive vision, strategy, and high-level operations, shaping the future of our organization. With 5+ years in executive leadership, you\'ll translate ambiguous problems into clear...Permanent employment
$103.6k - $162.8k
...happen-fast.This role sits within GTM Operations and serves as the orchestration lead for... ...workback planning, cross-functional governance, and readiness processes that ensure every... ..., Enablement, Operations, and Customer Experience, ensuring coordinated execution and measurable...Live inWorldwideShift work$129.5k - $207k
...Chewy, the Payments team improves the customer and care team experience by launching better ways to pay,... ...reliability, and reducing the cost and operational friction of payments.To support this... ...experienced payments and operations leader who has managed payment outcomes in...Local areaFlexible hours- Moderna seeks a Manager, TMF Systems and Operations to oversee CTMS and eTMF governance, data quality, and TMF lifecycle across studies. You will partner with study teams, CROs, vendors, and IT to ensure inspection readiness and regulatory compliance. In this hybrid in...Work at office
- lululemon Athletica in Wrentham, MA is seeking an Assistant Manager, Operations to lead store-wide processes, payroll, scheduling, and budget governance while delivering a premium guest experience. You will collaborate with leadership to optimize inventory, drive store...
- Formlabs is seeking an Omni Channel Distribution & 3PL Operations Manager in Somerville, MA. You will guard the customer experience by overseeing regional 3PL partners and the outbound engine, focusing on speed and cost efficiency. You will own analytics of fulfillment...Seasonal work
- Reading Cooperative Bank in Lynn, MA is seeking an Assistant Branch Manager to lead daily branch operations, coach staff, and enhance customer experience in a fast-paced setting. You will drive sales, oversee compliance, support audits, and represent the bank in the community...Full time
- ...globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives... ...to deliver the best customer experience in 3D printing across the globe. As... ...growth, partnering closely with senior leaders across Sales, Marketing, Product and...Work at officeFlexible hours
- At L.L.Bean, a Year-round/Full-time Store Team Leader of Operations drives business results and leads the operations team to deliver the legendary customer experience. You will oversee inbound freight, stock replenishment, and safety programs while partnering with leaders...Full time
- Benchling, the AI platform for biotech R&D, is seeking a Customer Experience Communications Operations Manager in Boston. You will own incident, change, and... ...Product, Engineering, and Support, reporting to the Leader of CX Operations. 3 days on-site requested. #J-18808-...
- ...Construction in Boston is seeking a Senior Program Manager for Operational Excellence to lead strategic initiatives from concept to... ...data-driven decisions through analytics, dashboards, and strong governance. The role emphasizes stakeholder collaboration, change enablement...
- ...in Greenville, SC is seeking a Wealth Operations Business Mgmt. Specialist to manage a diverse... ...within TD Wealth, implementing governance policies and guiding cross-functional teams... ...degree, and 7+ years of relevant experience. The role emphasizes enterprise-wide risk...
- ...Dedham, MA is seeking a Year-round/Full-time Store Team Leader of Operations to join our team. This role drives business results, directs... ...team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. You’ll...Full time
- ...Ninja brands. You will lead cross-functional teams, drive governance, and ensure fast, high-quality product delivery. You will work... ...resources, and maintain a steady focus on scope, cost, and schedule to deliver a 5-star customer experience. #J-18808-Ljbffr SharkNinja
- Genetix Biotherapeutics is hiring a Paralegal and Legal & Compliance Operations Manager to own the contract lifecycle, corporate governance records, and healthcare compliance programs. The role includes Open Payments reporting, policy administration, and vendor relationships...Contract workWork at office
$22.5 - $31 per hour
...full-time Certified Pharmacy Technician in Boston, MA to manage daily pharmacy operations. You will lead a team, ensure compliance with regulations, and focus on an exceptional customer experience. The ideal candidate will have at least a high school diploma, relevant...Hourly payFull time- ...partner with the Branch Service Officer to drive performance and customer experience. The role supervises daily branch activities, coaches staff... ...a fast-paced environment, develops employees, and ensures operational integrity, serving as a backup when needed. #J-18808-...
- ...Biotherapeutics Inc. seeks a Paralegal and Legal & Compliance Operations Manager to own contract lifecycle, governance records, and healthcare compliance programs. This... ...7+ years in paralegal/legal operations, biotech experience, and strong data-driven oversight of regulatory...Contract work
$139k - $187k
...corporate application lifecycle coordination, vendor governance, service analytics, customer experience, and service maturity initiatives, while also... ...Senior Manager is responsible for ensuring daily service operations remain stable, responsive, and well‑governed across...Temporary workSummer workLocal areaRemote workShift work- Sullivan & Worcester LLP seeks an Executive Assistant & Operations Coordinator to support the Managing Partner, coordinate firm-wide projects, and help run governance and client-service initiatives from Boston. The role blends executive support with workflow management...
$118.5k - $207k
...Chewy, the Payments team improves the customer and care team experience by launching better ways to pay,... ...reliability, and reducing the cost and operational friction of payments. Job... ...experienced payments and operations leader who has managed payment outcomes in...Local areaFlexible hours
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