Senior Tier 2 IT Support & Help Desk Lead
Massive IT
Massive IT, LLC in Tampa, FL seeks a Tier 2 IT Support Engineer / Help Desk Lead for a full-time, on-site role. Candidates should have a minimum of 5 years of IT experience and a passion for improving service delivery and mentoring junior technicians. You will oversee daily Help Desk operations, develop SOPs, document procedures, and drive automation to reduce tickets while maintaining SLA compliance. This is not just ticket work; you will shape our support processes. #J-18808-Ljbffr Massive IT
Vacancy posted 2 days ago
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