Social Services Coordinator

Job Description

Job Description

DEPARTMENT: SEATTLE TEMPLE

POSITION TITLE: SOCIAL SERVICES COORDINATOR

COMPENSATION: $26.00- $30.00, DOE

STATUS: NON- EXEMPT/REGULAR FULL-TIME

THE SALVATION ARMY MISSION:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus and to meet human needs in His name without discrimination.

JOB OBJECTIVES:

The Social Services Coordinator is the ministry team member responsible for the provision and management of overall case work services offered to individuals and families in the north King County area who are in need of material assistance and apply at the Seattle Temple corps. In addition, the social services director will provide case management for up to 14 clients in our Charis Place Program and our Pathway of Hope Program. Charis Place is a sober living program for men and Pathway of Hope is a case management program for families. This position supports the practical ministries of The Salvation Army in collaboration with holistic objectives that include spiritual and practical responses.

ESSENTIAL FUNCTIONS:

Provide direct service, case management, and community resource development to ensure the full implementation of appropriate services for our Charis Place sober living clients, Pathway of Hope families, and financial assistance applicants. As well as providing supervision to the Food Bank Coordinator

This job description is not all-inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities, and tasks may be assigned.

DRIVING EXPECTATIONS:

• Must possess a valid Washington State driver’s license
• Must pass The Salvation Army‘s in-house driving test and Motor vehicles Records check
• Must pass a criminal background check
• Ability to drive own and/or assigned TSA vehicles. (Based on availability) 

EDUCATION/EXPERIENCE:

• Bachelors degree in Social Work, Christian Ministry, or relevant fields preferred or 1 year of recent experience in social work or similar roles where interaction with people in need and problem solving were essential job functions.

• Experience and/or strong interest in community outreach, organization and community capacity development, including working on community coalitions.
• Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to coordinate volunteers and employees for meaningful work in accomplishing goals.

• Ability to collaborate on complex social issues with families and communities.
• Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers. Bilingual competency a plus.
• Ability to competently handle, prioritize and be self-directed in managing workload and participate as a member of the ministry team.
• Ability to maintain confidentiality and sensitivity in matters relating to client services, maintaining the integrity of information on each client.
• Familiarity with Salvation Army policies and procedures, or ability to learn sources and guidelines.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office, including Excel.

MAJOR RESPONSIBILITIES INCLUDE:

• Providing case management for up to 5 clients with school aged children in the Pathway of Hope program which offers families the opportunity to move out of poverty into self-sustainability.
• Providing regular case management for up to 14 men who are in recovery and living in Charis Place Sober living facility by providing referrals, assisting with job and housing search and any other needs.
• Assist with oversight of client case records, social services systems (WellSky), HMIS, and ensure that required forms and reports are maintained in the prescribed format.

• Overseeing financial assistance program for the community by managing all applications, scheduling client appointments and working closely with the finance department to ensure checks are issued.
• Overseeing and allocating budget of approximately $100,000 while utilizing a finance database
• Oversee and supervise Food Bank operations, which includes all food bank communications with our partners, applying for grants, supervising Food Bank Coordinator and performing food bank pickups from local grocery stores. May include driving company vehicles.
• Meeting with walk-in clients to provide referrals and information on scheduled walk-in appointment days
• Tracking and entering stats for social services programs

• Planning/coordinating community outreach events and collaborating actively with Service Providers in North King County.
• And any other duty as assigned.

DIRECT SERVICES TO INDIVIDUALS AND FAMILIES

• Provide case management for up to 4 Pathway of Hope families while also identifying families to participate in the program.
• Meet with social service clients to determine need and eligibility for services and referrals in relation to shelter, food, clothing, utilities and rental assistance.
• Provide case management for up to 14 men in the Charis Place sober living program
• Assist with interacting with food bank clients to provide announcements, outreach and information

DIRECT ENGAGEMENT IN THE COMMUNITY

• Developing and maintaining partnerships within the community to assist Pathway of Hope participants with achieving goals as set forth in case management
• The Social Services Director is responsible for oversight of coordinating the intake of Christmas food and toys needed for the Christmas assistance program, in collaboration with the overall goals and plans of the ministry team for Christmas.
• Coordinate the Rental Assistance program on behalf of the Seattle Temple corps. Work with local Salvation Army Social Services Departments and local agencies to secure rental assistance for clients.   
• Represent The Salvation Army in north King County at appropriate service provider meetings, in collaboration with the goals and plans of King County Social Services.
• Seek out and secure new funding sources for current and future needs, in collaboration with the plans of King County Social Services and the Divisional Headquarters Development Department.

MANAGING RESOURCES

• Participate in the budgeting and business planning process related to social services.
• Executing Ensure internal and external accountability, through accurate records of all special financial assistance funds per contractual obligations and Salvation Army policy.
• Maintain all social services statistical records, including current case files for individuals and families.
• Provide services in compliance with The Salvation Army King County Social Services guidelines and within the budgeted business plan.
• Provide timely communication and updates of trends, anticipating and planning for needs that show variation from the budgeting process and business plan.

FACILITATING INTEGRATION OF PRACTICAL AND HOLISTIC RESPONSES:

• Identify children eligible for Salvation Army Community Service and Wilderness camps. Refer these individuals to the Youth Pastor for follow up.
• Coordinate client requests for spiritual assistance and pastoral care with the corps officers.
• Meet face to face with corps officers and other corps staff weekly to offer support and information regarding community linkages, programmatic requirements and specific needs and trends of those coming for assistance.
• Assist in recruiting, interviewing and training of new employees or volunteers, including corps members, who will be directly involved in providing client services.
• Participate in the goals and planning of the multi-disciplinary leadership team, representing the direct social service ministries to individuals and families. This may include involvement in events or activities not specifically addressed.
• Development of plans to expand and increase Pathway of Hope program.

EQUIPMENT USED:

• PC Workstation/Laptop computer
• Bar code scanner
• Photocopier/scanner
• Weight scale
• Storage equipment
• Company vehicles
• Pallet jack

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential function of this job.

Physical requirements include:

• Sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or occasional continuous basis.
• Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
• Ability to load and to change settings, devices, fixtures on various equipment used in and around an office environment.
• Operate telephone and other electronic communication devices.
• Operate various other office equipment including personal computers, copiers, fax machines and scanning equipment.
• Ability to lift up to 50 lbs.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization’s needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options: An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.