DME Specialist

DME Specialist

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Durable Medical Equipment (DME) Specialist orders medical equipment on behalf of patients for home use. They effectively communicate with all parties involved to ensure appropriate and timely ordering and delivery of equipment. The DME Specialist stays current with all Medicare and DME guidelines and remains compliant with all legal and company rules and regulations.

Key Responsibilities

• Orders DME as prescribed by the physician
• Requests and obtains appropriate documentation from physician
• Ensures that field staff receive required forms for completion and return
• Sends all necessary forms and ordering information to DME Vendors
• Ensures that DME is ordered and delivered in a time sensitive manner for all hospital and nursing home discharges
• Communicates with nurses, therapists, and community educators on a daily basis in regards to DME questions such as coverage for items needed, special orders, updates on orders previously placed, delivery times, and equipment qualifications
• Maintains positive working relationships with DME vendors and physician offices
• Completes daily database workflow for items being requested from field staff assist
• Completes hospital hold workflow which may include faxing summary to hospital and following up on hospitalized patients
• Maintains log for office owned equipment relating to therapy requests (tens units, ultrasound units, and light DME)
• Understands and practices agency policies and procedures
• Stays current with DME guidelines
• Stays up-to-date with competitive bid guidelines under Medicare
• Keeps office owned equipment up-to-code by ensuring yearly calibrations are performed as ordered
• Understands and practices all HIPAA regulations
• Answers company overflow phone calls
• Arrives at assigned location on scheduled workday. Works according to designated hours.
• Stays current with all Medicare and DME guidelines.
• Knowledge & utilization of HCHB software.
• Ability to communicate using voice and email in building working relationships with patients, vendors and employees.
• Performs duties consistently with the use of a computer, fax, copier and phone.
• Completes and submits all required documentation within specified company requirements.
• Dexterity & vision to complete documentation on computer.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience in the medical equipment/healthcare field. DME background preferable.
• Knowledge of DME ordering and insurance guidelines. Familiar with medical equipment and terminology.
• Ability to research equipment online.
• Proficient with Microsoft Excel, Word, PowerPoint, video/graphic programs, and ability to learn new software systems and databases.
• Ability to create positive impressions and communicate with a variety of people.
• Observant and detail oriented.
• Ability to multi-task and prioritize.
• Ability to follow directions and work as a team member.

We'll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.