Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Roto-Rooter Plumbing and Water Cleanup | Ozark, MO

$15.00-$17.00 per Hour Based on Experience

Full-Time | Multiple Shift Options

Roto-Rooter Plumbing and Water Cleanup is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Ozark, Missouri. As the first point of contact for our customers, you will play a vital role in delivering an outstanding customer experience while helping coordinate service calls, support field technicians, and keep daily operations running smoothly.

As a nationally recognized leader in plumbing, drain cleaning, sewer services, and water mitigation, Roto-Rooter offers the stability of an established brand with the supportive culture of a locally operated team. If you enjoy helping people, solving problems, staying organized, and working in a fast-paced environment, this is an excellent opportunity to build a long-term career with a company that values its employees.

• $15.00-$17.00 per hour based on experience

• Health insurance with company contribution toward employee premiums

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability insurance

• Long-term disability insurance

• 401(k) with company match

• Paid time off

• Stable, year-round employment

• Opportunities for professional growth and advancement

As a Customer Service Representative, you will be responsible for handling incoming customer calls, scheduling service appointments, supporting technicians in the field, and ensuring customers receive prompt, professional service. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while maintaining a positive attitude.

• Monday - Friday, 10:00 am to 7:00 pm
• Wednesday - Sunday, 9:00 am to 6:00 pm

• Answer incoming customer calls and provide exceptional customer service

• Schedule and coordinate service appointments for plumbing and water cleanup services

• Communicate with customers regarding appointment times, service updates, and follow-up needs

• Support technicians by providing accurate job information and coordinating schedules

• Enter and maintain accurate customer and service records

• Assist with dispatching technicians and optimizing daily schedules

• Resolve customer concerns professionally and escalate issues when appropriate

• Process paperwork, service documentation, and customer information accurately

• Maintain a professional and positive experience for every customer interaction

• Assist with general office support and administrative tasks as needed

• Previous customer service, call center, receptionist, dispatching, administrative support, or office experience preferred

• Strong verbal and written communication skills

• Excellent phone etiquette and customer service abilities

• Strong organizational and multitasking skills

• Ability to remain calm and professional in a fast-paced environment

• Proficiency with computers and data entry systems

• Close attention to detail and accuracy

• Ability to work independently and as part of a team

• Experience in plumbing, HVAC, restoration, home services, or other service-based industries is a plus

You genuinely enjoy helping people and creating positive customer experiences. You are organized, dependable, and able to balance multiple priorities without sacrificing accuracy. You communicate effectively, stay calm under pressure, and take pride in being a reliable resource for both customers and team members.

If you're looking for a stable, full-time opportunity with a respected company where you can grow your customer service and administrative skills while making a direct impact on customer satisfaction, we encourage you to apply today.