Operations Manager

Operations ManagerThe Hangout Myrtle Beach is seeking a hospitality-driven Operations Manager to lead our management team and play a key role in shaping our brand's reputation in the community and beyond.The Operations Manager is a leadership role focused on delivering an exceptional guest experience through operational excellence, team development, and market engagement. This position will directly supervise the General Manager and management team, oversee day-to-day restaurant and event operations, and drive growth through strategic partnerships, special events, and brand positioning.This role is perfect for a leader who is equally passionate about hospitality, team culture, business development, and creating moments guests will remember.Key ResponsibilitiesLeadership & Operations OversightProvide direct supervision, coaching, and leadership to the General Manager and the management team to ensure operational excellence.Foster a culture centered around hospitality, ensuring that every guest experience is warm, engaging, and aligned with The Hangout's high-energy, inclusive environment.Champion a hands-on leadership style that inspires staff to exceed expectations in service delivery and personal connection with guests.Establish and uphold performance standards, service quality, and guest satisfaction across all departments.Lead cross-functional coordination between front-of-house, back-of-house, and event teams to ensure seamless operations and consistently excellent service.Strategic Business DevelopmentDevelop and maintain key partnerships in the local and regional marketplace to drive group business.Target opportunities within the sports travel industry, tour operators, and corporate event space to increase bookings and overall brand exposure.Collaborate with stakeholders to build and execute B2B sales strategies tailored to The Hangout's unique experience offerings.Special Events & ProgrammingLead the ideation, planning, and execution of on-site special events that enhance the guest experience and build community engagement.Partner with internal teams and external vendors to deliver events that reflect the spirit of The Hangout.Evaluate event performance and guest feedback to drive continuous improvement and innovation.Brand Positioning & Community EngagementServe as a community ambassador for The Hangout, actively participating in local partnerships, charitable initiatives, and outreach programs.Coordinate with the home office marketing team to align on branding, promotions, and messaging that resonate with the Myrtle Beach market.Drive local relevance and top-of-mind awareness through consistent community presence and event activation.Collaboration & ReportingMaintain strong communication with executive leadership and the home office, providing updates on operational performance, strategic initiatives, and guest experience metrics.Use data and insights to inform decisions and optimize operations.Qualifications5+ years of senior operations leadership experience in hospitality, entertainment, or high-volume restaurant/event venues.Proven ability to build and lead high-performing teams focused on guest satisfaction and hospitality.Strong background in event programming, business development, and community engagement.Excellent communication, strategic thinking, and organizational skills.Passion for creating fun, inclusive, and memorable guest experiences.What We OfferCompetitive salary and performance incentivesHealth, dental, and vision benefitsEnergetic, team-oriented cultureThe opportunity to shape the guest experience at one of Myrtle Beach's most exciting destinationsJoin The Hangout family and help us bring unforgettable moments to life, one guest at a time.