Customer Experience Associate, Hospitality, French Speaking

Summary Provide exceptional, luxury-focused customer service as a French-speaking Customer Experience Associate supporting RH hospitality clients. Deliver polished, solution-oriented support to identify customer needs, remove obstacles, and connect clients with the right internal partners and design services. Represent the RH brand through professional communication and a passion for design and high-end home furnishings. Responsibilities Represent the RH brand with polished communication, appearance, and professionalism Engage with customers to identify needs and connect them with appropriate associates and services Collaborate with cross-functional partners and leaders to resolve customer issues and exceed expectations Support RH Interior Design by qualifying and educating potential design customers on offered services Build brand loyalty and revenue by being knowledgeable about RH products, processes, and systems Innovate with an entrepreneurial spirit to maintain and grow customer relationships Requirements 1+ years of customer service experience; luxury retail or high-end furniture preferred Fluency in French and strong verbal and written communication skills Poise and confidentiality when interacting with high-end customers Ability to manage multiple priorities with strong analytical and problem-solving skills Highly organized, strategic, results-oriented, and attentive to detail Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications Willingness to work a flexible schedule including evenings, weekends, and holidays Ability to travel to the nearest gallery as needed #J-18808-Ljbffr