Specialist - System Management

Location:Jacksonville, FL (3 days Hybrid)Role SummaryWe are seeking a proactive and detailoriented Platform Support Analyst to ensure the stability availability and performance of critical production applications The ideal candidate will lead incident triage and resolution activities coordinate major incident calls perform technical troubleshooting and provide timely stakeholder communicationsPrimary Mandatory Skills3 years of Incident Management Triage Leadership in a 24x7 production support environmentStrong experience leading Major Incident P1P2 calls and coordinating crossfunctional teamsHandson experience with Splunk for log analysis monitoring and troubleshootingStrong knowledge of LinuxUnix administration and production support activitiesExperience with Dynatrace AppDynamics Introscope or similar APMMonitoring toolsExperience supporting Batch Processing and Job Scheduling environmentsStrong troubleshooting problemsolving and root cause analysis skillsExcellent written and verbal communication skills with experience preparing executive summaries and incident communicationsExperience with ITSM tools such as ServiceNow Remedy or similar ticketing platformsKey ResponsibilitiesLead incident triage and resolution calls as the IncidentCall Leader ensuring rapid restoration of servicesCoordinate with application infrastructure database and support teams during critical incidentsPerform technical troubleshooting using Splunk Dynatrace and other monitoring toolsCreate update and manage incident and problem tickets throughout the incident lifecycleProvide timely and accurate communications to technical teams business stakeholders and leadershipDocument detailed incident timelines impact assessments and resolution notesPrepare executive summaries incident reports and postmortem reviewsEnsure data accuracy and quality within incident management systemsIdentify recurring production issues and drive continuous service improvement initiativesDevelop and maintain operational procedures runbooks and support documentationMonitor batch processing activities and coordinate issue resolution when failures occurSupport 24x7 operations and participate in rotational oncall support as required