Luxury High-Rise Leasing Specialist (Sales Specialist)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

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Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist  is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them. 

This is an in-person position located in San Diego, CA. Full weekend availability is required, and preference will be given to candidates with open availability.

What You'll Do: 

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service 
• Establish rapport with residents and guests so they always feel loved 
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards 
• Oversee and coordinate welcoming new residents and guests 
• Assist with office management and clerical tasks 
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner 
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results 
• Inform maintenance team of any need for repair or cleaning 
• Maintain and store documentation effectively 
• Liaise with residents and guests to provide information and address their questions and concerns 
• Advertise available homes and conduct property tours as part of marketing activities 
• Maintain Availability List and Status Report, determine the termination date of lease rentals 
• Conduct market analysis and prepare market surveys. 
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups 
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours 
• Assist Marketing Department in organizing and creating resident functions and newsletters 
• Accept rent payments, security deposits and other applicable fees 
• Follow all local, city and federal regulations 
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances 
• Assist in conducting market surveys and shop competitive communities 
• Perform other related duties and assignments as needed and assigned 

Skills and Experience  

• High School Diploma or equivalent required; some college preferred 
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred 
• Must possess strong attention to detail 
• Knowledge of established leasing practices and procedures 
• Demonstrated ability to support and contribute to community team 
• Strong oral and written communication skills 
• Great time management skills 
• Strong decision-making and problem-solving skills 
• Computer literate with capability in email, MS Office and related communication tools 
• Willingness to participate in training in order to comply with new or existing laws 
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem 
• Ability to work a flexible schedule, including evenings and weekends 

Community Team Perks + Benefits

•  Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
•  Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
•  Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
•  Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. 
•  Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.