Medical Spa Manager

Job Description Med Spa Manager Making People Feel Better Inside and Out About Viva Viva Day Spa + Med Spa was founded in Austin in 2005 by three women with a simple belief: when you take exceptional care of people, everything else follows. What began as a vision to create a different kind of spa experience has grown into an award-winning company serving guests across Austin, Round Rock, Dallas, and Atlanta. At Viva, our people are the experience. Every therapist, esthetician, concierge, housekeeper, leader, and support team member contributes to how our guests feel when they walk through our doors. Why Viva We believe work should feel meaningful, energizing, and deeply rewarding. We're passionate about helping people feel better inside and out, and we know that starts by taking great care of our team. The people make the place. That's why we're intentional about who we hire and how we show up for one another. We believe great teams are built on trust, accountability, kindness, and a shared commitment to excellence. You'll be surrounded by talented, caring people who love what they do and take pride in doing it well. People who support one another, celebrate wins together, and genuinely care about helping guests—and each other—have a better day. Whether you're serving guests, supporting operations, or leading a team, your work matters here. If you're passionate about the work you do, excited by our culture, and believe you'd thrive in this role, we'd love to hear from you. Award-Winning Care, Exceptional People Over the years, Viva has earned numerous awards and recognitions for excellence in spa, med spa, massage, hospitality, and workplace culture. While we're proud of those accomplishments, we're most proud of the trust our guests place in us and the team members who bring the Viva experience to life every day. Those recognitions reflect both the guest experience we deliver and the culture we continue to build together. The Role As Med Spa Manager, you'll lead the daily operations, performance, and guest experience of Viva's med spa business. You’ll partner closely with providers, guest experience teams, and leadership to drive growth, develop people, optimize schedules, elevate service standards, and ensure every guest receives an exceptional experience. What You’ll Own Lead and develop the Med Spa team through coaching, accountability, and support Drive service, retail, membership, and provider performance goal Partner with providers to optimize schedules, retention, and guest outcomes Ensure an exceptional guest experience at every touchpoint Oversee booking efficiency, conversion, rebooking, and utilization metrics Resolve guest concerns with urgency, professionalism, and care Support hiring, onboarding, training, and performance management Maintain operational excellence, compliance, cleanliness, and brand standards Collaborate with leadership on growth initiatives and business objectives Technical Qualifications 3+ years of leadership experience in a med spa, aesthetics, wellness, hospitality, retail, or high-touch service environment Strong understanding of cosmetic injectables, laser treatments, skincare, and aesthetic services Proven success leading teams and achieving performance goals Strong sales, coaching, and guest experience skills Experience managing KPIs, scheduling, staffing, and operational workflows Experience with spa or medical spa software systems preferred Strong communication, organization, and problem‑solving abilities Physical Requirements Ability to stand and move throughout scheduled shifts Ability to work a flexible schedule including weekends, evenings, and holidays as needed Ability to bend, reach, squat, twist, and lift up to 25 pounds People Who Thrive At Viva… You genuinely love taking care of people and helping teams succeed You lead with both kindness and accountability You enjoy coaching, developing, and inspiring others You take pride in creating exceptional guest experiences You thrive in a fast‑paced environment and can successfully juggle multiple priorities You're warm, grounded, and naturally build trust with others You believe hospitality matters and understand that every interaction shapes the guest experience You're coachable, accountable, and committed to #J-18808-Ljbffr