Operations Assistant Store Manager

Position Purpose Operations Assistant Store Manager in Training (OASM-IT) will gain hands‑on experience in the key responsibilities and functions of an Operations Assistant Store Manager at The Home Depot. The OASM-IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout the training, OASM‑s in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASM‑s in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM‑ITs are expected to lead by example and uphold, maintain, and support all lawful company policies and positions. During the OASM‑IT training period, which will be up to 6 weeks, the trainee will learn to execute OASM key responsibilities. Key Responsibilities 50% Training and Preparing for Assistant Manager Position – Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. 15% Customer Experience – Supervise associates in the selling effort, lead GET culture, and set an example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly. 15% Sales and Productivity – Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems and manage daily financial operations. 10% Operations Management – Perform Opening, Closing, MOD, and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following them. Command store standard operating procedures (SOPs), especially those involving safety compliance; learn tactics to maintain process accuracy and mitigate shrink. 10% Safety – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager / Direct Reports Reports to Store Manager No direct reports Travel Requirements Typically requires overnight travel less than 5% of the time Physical Requirements Must continuously stand or walk, regularly lift/handle/carry material or equipment of moderate weight (8–20 pounds) Working Conditions Located in a comfortable indoor area; conditions may produce mild discomfort on occasion Minimum Qualifications Must be eighteen years of age or older Must be legally permitted to work in the United States Preferred Qualifications Demonstrated ability to collaborate and work effectively with cross‑functional teams Minimum Education Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED Preferred Education Knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent in a field related to the job Minimum Years of Work Experience 3 years Preferred Years of Work Experience 3 years Minimum Leadership Experience 2+ years of leadership experience Preferred Leadership Experience 3+ years of leadership experience Certifications None Competencies Action Oriented Collaborates Communicates Effectively Customer Focus Resourceful #J-18808-Ljbffr The Home Depot