Field Service Lead - Orlando, FL

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Field Service Lead – Orlando, FL 3M Health Care is now Solventum At Solventum, we enable better, smarter, and safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that improve patients' lives while enabling healthcare professionals to perform at their best. People and their well-being are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create combines the latest technology with compassion and empathy. At Solventum, we never stop solving for you. The Impact You'll Make in This Role This position is responsible for providing leadership at a service location and training employees and customers associated with that location. Responsibilities include administrative duties (i.e., performing and assisting with inventory management of products, parts, disposables, and supplies), serving the needs of our healthcare clients, including the delivery, pickup, and maintenance of cutting-edge medical device equipment, and serving as the service center designee. As a Field Service Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Serving as the service center designee in the absence of service center management and assuming the responsibilities of the person in charge of the location. Overseeing local business operations, including performance metrics and the required use of outside labor. This also includes the daily allocation of work to other team members. Providing support and training to service center employees regarding the appropriate execution of operational protocols and processes. Supporting customers, including patients and hospital staff, by providing superior customer service and customer-centric solutions. Conducting customer training on products and processes, as appropriate. Organizing, allocating, and executing work tasks effectively and efficiently to meet customer service expectations and timelines. Ensuring timely and accurate order management execution using company-issued computers and electronic equipment for documentation and recordkeeping. Obtaining and evaluating information regarding service and product inquiries and providing prompt responses and appropriate follow-up. Seeking customer feedback and escalating issues to management when appropriate. Safely operating a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements (30–75%). Preparing best-in-class medical device equipment for delivery, including cleaning, disinfecting, quality validation, routine maintenance, disposable preparation, and documentation processing. Performing and coordinating inventory control of assets, parts, disposables, and supplies. Contacting customers to coordinate the delivery, retrieval, and return of products. Accurately preparing, picking, packing, shipping, and receiving inbound and outbound shipments through third-party partners, including loading and unloading medical equipment from company vehicles. Leading and ensuring compliance with all work and safety instructions, company and departmental policies and procedures, and regulatory requirements. Maintaining a clean, organized, and safe work environment. Company Vehicle This position requires driving a company vehicle and will require pre-employment and ongoing review of motor vehicle records for candidates who are offered and hired for this position. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution. Five (5) years of customer-facing experience in a private, public, government, or military environment. One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment. A current, valid driver's license. Additional qualifications that could help you succeed even further in this role include: Ability to work a non-traditional schedule, which may include extended hours, evenings, weekends, and participation in on-call duties. Ability to meet the physical requirements of the position through fitness testing, as required by the Job Safety Analysis (JSA). Intermediate proficiency with Microsoft Office and iOS applications. Ability to work independently with minimal supervision. Demonstrated ability to communicate effectively, both verbally and in writing, along with strong time management and prioritization skills. Work Location: Onsite (Orlando, FL) within the assigned service territory. Travel: May require up to 20% domestic travel, including attendance at meetings or other business functions that require commercial air travel. Relocation Assistance: Relocation assistance is not authorized. Work Authorization Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status). Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses. Supporting Your Well-being Solventum offers a variety of programs to help you live your best life—both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks its offerings against companies of similar size and scope. The biggest corrections were verb consistency (changing a mix of fragments and present-tense statements into parallel bullet points), punctuation, possessives, and making the responsibilities read professionally and consistently. Applicable to US Applicants Only:The expected compensation range for this position is $54,240 - $74,580, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy here applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Solventum, we create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the better — while enabling healthcare professionals to perform at their best.