College Aide

College Aide

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees. - Managing 56 public buildings. - Acquiring, selling, and leasing City property. - Purchasing over $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come.

The responsibilities for the tech support position are:

• Configure, prepare and maintain Window PCs, mobile devices and other devices using standardized procedures.
• Troubleshoot and resolve technical issues related to PC hardware/software, printers, network configurations, email/productivity suites (Microsoft Office), end-user operating systems, and hardware/software installation among various user/server applications.
• Provide Help Desk support for Citywide Training Center customers, including troubleshooting issues for online learning participants, uploading training rosters, investigating and reconciling data issues, and running custom reports and transcripts.
• Provide Technical Support for Live Seminars, including signing on for the duration of webinars to support class participants with technical issues and to support DCAS L&D training administrators to take attendance.
• Analyze, develop, and contribute different ways to improve service efficiency in the training center, creating internal procedures to help improve and maintain the quality of service offered.
• Assists in ad-hoc initiatives in support of training service delivery.

To apply, please go to or for current NYC employees, and search for Job ID # 797529. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.