Admission Specialist- ED Admitting PAS PRN Rotating Shifts

Admissions Specialist – Admitting ER PRN Work location: Texas Health Frisco - 12400 N Dallas Parkway, Frisco, TX 75033 Work hours: PRN "as needed" - Must be available to work any 12-hour shift including morning, midday, overnight, and weekend rotating schedules Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010. Training weeks may not be consecutive. Admitting Emergency Room Highlights Collaborative Innovative environment Invested in their employees Here’s What You Need High School Diploma or Equivalent required

1. year of customer service required
2. years of professional office/healthcare experience preferred

Emergency/Registration experience a plus CHAA - Certified Healthcare Access Associate preferred within 12 months of hire CPI - Crisis Prevention Intervention Training required within 90 days of hire Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership What You Will Do As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Additional Perks Of Being a Texas Health Admissions Specialist Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits. A supportive team environment with outstanding opportunities for growth. Entity Highlights Texas Health Frisco is a 93-bed, acute-care, full-service hospital, and medical office community offering primary care and multispecialty medicine. Our location in the North DFW area provides convenient care to the residents of Frisco and surrounding areas. We specialize in women's services, outpatient surgery, NICU and emergency medicine. Plus, we've earned Magnet® status, Joint Commission certifications and we're a Baby Friendly designated facility. You belong here. Benefits Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits. #J-18808-Ljbffr Texas Health Resources