Human Resources Generalist

Human Resources Generalist

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.


Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded "Best and Brightest Companies to Work for in the Nation" for five consecutive years.
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Job Summary:

The Human Resources Generalist provides comprehensive Human Resources support with a primary focus on the day-to-day administration of team member benefits and leave programs. This position serves as a resource to team members regarding benefits, leave, retirement programs, HR policies, and works closely with the Benefits Manager and HR leadership to ensure responsive and effective HR services.

Additional responsibilities include HR operations and HRIS administration, new hire orientation presentations, team member relations, HR reporting and analytics, project coordination, performance management support, and other HR programs and initiatives.

Primary Duties:

Benefits and Leave Administration
• Supports the day-to-day administration of CHC benefit programs and responds to team member questions regarding benefits, enrollment, eligibility, qualifying life events, and available resources.
• Supports FMLA and other leave programs and closely monitors leaves administered by third-party vendors, including leave status and usage, required documentation, return-to-work activities, and follow-up with team members and leaders.
• Coordinates Short-Term and Long-Term Disability processes, including communication with team members and applicable vendors, and verification of eligibility.
• Processes monthly benefit billing and reconciliations, researches discrepancies, and coordinates corrections with vendors.
• Participates in annual Benefits Open Enrollment and New Hire Enrollment, including communications, education, and enrollment support.
• Supports retirement plan administration, including team member questions, communications, enrollment, reporting, and coordination with appropriate resources.
• Monitors benefit premiums and other amounts owed during leaves of absence and coordinates collection and reconciliation as appropriate.
• Supports ADA accommodation and interactive process activities as assigned and maintains appropriate documentation and tracking.
• Assists with Workers' Compensation administration and return-to-work coordination in partnership with the appropriate departments.
• Supports benefit communications, wellness initiatives, and the CHC Team Member Discount program.

HR Operations and HRIS
• Maintains team member records in the HRIS, including I-9 management, document accuracy, required audits, and records retention activities.
• Processes HRIS and badging system requests and maintains accurate documentation in HR systems.
• Coordinates exit interviews, employment verifications, termination processing, and unemployment activities.
• Prepares HRIS reports and supports performance evaluation tracking, reporting, and follow-up.
• Assists with facilitating the Human Resources portion of New Hire Orientation, including benefit education and information regarding HR programs, policies, and resources.

Team Member Relations
• Supports HR leadership with corrective action and team member relations matters and assists with workplace investigations as assigned.
• Maintains accurate and confidential team member relations documentation, case information, and related tracking.

HR Analytics, Projects, and Process Improvement
• Generates and analyzes recurring and ad hoc HR reports, including turnover, retention, headcount, new hires, terminations, benefit participation, leave activity, and other workforce measures.
• Reviews HR data and trends to identify opportunities, risks, and areas requiring additional leadership attention.
• Coordinates assigned HR projects and initiatives, including project plans, timelines, milestones, deliverables, status updates, and stakeholder follow-up.
• Reviews HR processes and workflows and recommends opportunities to improve efficiency, accuracy, compliance, and the team member experience.
• Ensures the accuracy and integrity of HR data used for reporting, analysis, and decision-making.

General HR Support
• Assists with developing, reviewing, updating HR policies, procedures, and the Team Member Handbook.
• Supports team member engagement, recognition, retention, and other HR initiatives.
• Maintains knowledge of HR practices, employment law developments, benefit and leave requirements, and workforce trends.
• Maintains confidentiality of team member and organizational information and demonstrates sound judgment when handling sensitive matters.
• Performs other related duties and special projects as required and assigned.

Qualifications

Education
• Bachelor's degree in Human Resources, Business Administration, or a related field required; alternatively, four (4) years of relevant professional experience in benefits, employee relations, human resources, or a related area will be considered.

Experience
• Minimum of four (4) years of Human Resources experience required.
• Experience supporting benefit administration, leave programs, and team member benefit questions required.
• Experience with HRIS administration, HR reporting, and data management preferred.
• Experience supporting team member relations and HR projects preferred.
• Healthcare experience preferred.

Certification/Licensure
• PHR, SHRM-CP, or other Human Resources or benefits-related certification preferred.

Additional Requirements
• Ability to work flexible hours as needed.
• Ability to travel to CHC locations as needed.