Helpdesk Specialist

Job Description

Job Description

Helpdesk SpecialistJoin the Most Loved Credit Union

Cyprus Credit Union is seeking a full-time Helpdesk Specialist to join our Information Technology team. Are you passionate about technology and helping others solve problems? Do you enjoy providing exceptional service while troubleshooting technical issues and supporting end users? Are you looking for an opportunity to grow your IT career with a respected financial institution that values collaboration, innovation, and professional development? If so, we'd love to hear from you.

The future of Cyprus Credit Union is only as bright as our team. We employ a group of dedicated professionals who are committed to service excellence and living the values that make credit unions unique. To attract and retain top talent, we offer competitive compensation, comprehensive benefits, career development opportunities, and a culture that values teamwork, community involvement, and professional growth.

Employees enjoy health, dental, vision, and life insurance plans, a 401(k) and retirement savings plan, 12 paid holidays, a paid day off for their birthday, PTO beginning on day one, additional paid volunteer time off, tuition reimbursement opportunities, and ongoing training and career pathing programs.

Thanks to our "Most Loved" culture, Cyprus Credit Union has been recognized as one of the Best Credit Unions to Work For. If you're looking for a place where you can build your career while making a meaningful impact, we encourage you to apply.

Reporting to the Helpdesk Manager, the Helpdesk Specialist serves as the first point of contact for employees seeking technical assistance across all Cyprus Credit Union locations. This position provides support through phone, email, ticketing systems, and in-person interactions, helping employees resolve hardware, software, and system-related issues while delivering exceptional customer service.

Provide timely technical support and troubleshooting for computer hardware, software, operating systems, and related technology. Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other equipment. Respond to user requests, diagnose issues, document resolutions, and escalate complex problems when necessary. Assist employees with technology-related questions, provide basic training, and communicate technical information in a clear and professional manner.

Work closely with Information Systems team members to support projects, maintain system performance, and ensure technology resources meet business needs. Maintain accurate documentation, prepare reports as needed, and keep management informed of significant issues, trends, and recommendations. Stay current on technology changes, security best practices, and industry developments while assisting with additional IT functions and special projects as assigned.

Experience providing technical support, troubleshooting hardware and software issues, or working in a helpdesk environment is preferred. Candidates should possess a working knowledge of computer hardware, operating systems, Microsoft applications, and basic networking concepts. Financial institution experience is a plus.

The ideal candidate has strong customer service, communication, and problem-solving skills, with the ability to explain technical concepts to non-technical users. They must be able to prioritize multiple tasks, work independently, learn new technologies quickly, and collaborate effectively with others.

A high school diploma or equivalent is required. Additional education, training, or certifications related to Information Technology are preferred.

A valid Utah driver's license is required, along with the ability to travel between locations and work occasional evenings or weekends when needed. Successful candidates will be dependable, adaptable, detail-oriented, and committed to providing exceptional service to both employees and the organization.

Ready to join the Most Loved Credit Union? Apply today-we'd love to hear from you.