Concierge Assocate

SPS Global is seeking a polished and service‑oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service. Job Overview As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. The position ensures a high‑quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment. The Concierge supports both reception and office services functions, ensuring smooth day‑to‑day operations and a consistent 5‑star service experience. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership. What You’ll Do Reception & Guest Experience Greet guests, clients, and vendors in a professional and welcoming manner Check in visitors and create guest passes in accordance with security procedures Maintain a polished and organized front desk and lobby environment Assist clients with escorting guests as needed Communication & Front Desk Operations Answer incoming calls and direct them to the appropriate departments Respond to inquiries with professionalism and efficiency Provide clear and helpful information to visitors and employees Office Services Support Provide general office services support as needed Assist with administrative and workplace tasks to support daily operations Maintain a high level of service across all touchpoints What We’re Looking For Required High School Diploma or equivalent Strong customer service and communication skills Professional appearance and demeanor Ability to multitask and manage a fast‑paced front desk environment Strong organizational and interpersonal skills Preferred Experience in reception, concierge, hospitality, or customer‑facing roles Experience working in a corporate or professional office environment Customer‑first mindset with a strong focus on service excellence Confident, engaging, and professional demeanor Strong verbal and written communication skills Resourcefulness and problem‑solving ability Ability to remain calm and composed under pressure Attention to detail and organizational skills Physical Requirements Ability to sit, stand, and walk for extended periods Manual dexterity for operating phones and office equipment Travel: None or negligible. Benefits Career Growth: Opportunities to expand into broader office services and workplace operations roles. Learning & Development: A culture that supports continuous learning and professional growth. Recognition Programs: Recognition across all employee levels. Benefit Offerings include medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, and 401(k) with matching. Paid time off is also provided. Pay Range: $18 - $19 USD per hour. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr