Client Support Specialist (Remote)

Client Support Specialist

Are you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization. This is a temporary position that will start on 9/1 and will continue through November. Pay is $23/hr. This is a fully remote opportunity. We will provide you with the equipment as long as you have your own high speed internet. Schedule is Monday - Friday, 8am - 5pm, Pacific Time.

How you'll make an impact

What You'll Do

• Serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.
• Respond to customer inquiries via phone and email, providing timely and professional support.
• Assist users with system navigation, troubleshooting, and general product support.
• Maintain benefit eligibility records and process member updates accurately.
• Investigate and resolve issues while partnering with technical teams when escalation is needed.
• Document requests, issues, and resolutions in accordance with established procedures.
• Support new client implementations, onboarding activities, and user training.
• Conduct data audits and help resolve discrepancies.
• Participate in user acceptance testing (UAT) for new system enhancements and functionality.
• Manage customer correspondence and maintain accurate electronic records.
• Collaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.

What Makes You Successful

• A strong customer-focused mindset and passion for helping others.
• Ability to learn new systems and technical processes quickly.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently in a remote setting while collaborating across teams.

About You

• Experience in customer service, call center, client support, administrative support, or a related role.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to troubleshoot issues and confidently support users of web-based applications.
• Associate degree or equivalent combination of education and experience preferred.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).