Intern - Business Analyst - It Operations

Responsibilities The internship role provides in‑depth exposure to SitusAMC and other areas of the business where the candidate will receive guidance and work closely with experienced professionals. The IT Operations (IT Ops) internship is a dynamic opportunity for students and emerging professionals eager to explore the backbone of enterprise technology. Participants gain practical experience by supporting critical IT infrastructure, monitoring system health, and assisting with issue resolution across networks, servers, and cloud environments. Each day brings new challenges, offering interns invaluable insight into the foundational elements that keep organizations running smoothly. The ServiceNow Business Analyst, Queue Facilitator, and Technical Writer internship is a hands‑on opportunity for students and emerging professionals interested in service management, business analysis, and enterprise platforms. Interns support the day‑to‑day operation and improvement of the ServiceNow platform by helping document requirements, facilitate request intake, and create clear, usable documentation. Each day offers exposure to real‑world service workflows, stakeholder collaboration, and platform‑driven problem solving. Throughout the internship, participants work closely with ServiceNow administrators, developers, and process owners to support backlog intake, refine requests, and produce knowledge articles, process documentation, and release notes. Qualifications Currently enrolled in Bachelors or Master’s program at an accredited University pursuing a degree in: Computer Science, Data Science, or related field Intern level professional with 0-6 months of relevant project or working experience. Basic understanding of IT infrastructure, networking, or system administration Familiar with Service Now or similar platform Strong problem‑solving and analytical skills Effective communication and teamwork abilities Willingness to learn and adapt in a fast‑paced environment Remote based in or driving distance of a local office: Denver, CO; St Petersburg, FL; NY, NY; Plymouth Meeting, PA; Overland Park, KS; Houston, TX; Atlanta, GA Interest in pursuing a career in IT operations or technology Salary range: $22.50 - $25.00 SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full‑time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal #J-18808-Ljbffr