IT System Administrator (Multi-discipline)

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: Type of Position: Professional Staff - Project/Program Administration Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at View phone number on click.appcast.io. For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department: Systems Department's Website: Summary of Job Duties: UA Little Rock needs a IT System Administrator (Multi-discipline) that is comfortable working in a small to medium enterprise size environment capable of supporting the installation, maintenance, support, and architecture of both LINUX and Windows based operating systems. The ideal candidate should have 1-3 years of supporting these operating systems in a production environment and be capable of independent work and minimal oversight. This is a full spectrum position where candidates will be expected to understand how to deploy, harden, and maintain production systems in physical and virtual environments. This position is governed by state and federal laws, and agency/institution policy. Qualifications: Required Education and/or Experience: Associate degree in computer or information science, information security, or equivalent work experience and at least 2 years of Linux or Windows system administration experience. Preferred Education and/or Experience: 2-5 years of working server administration experience with multiple OS platforms (Linux/Windows) in both physical and virtual environments; 1-2 years of experience with a common scripting language(s); 1-3 years of experience with identity and access management services such as Active Directory, SSO authentication, etc. Job Duties and Responsibilities: • Install, configure, and maintain enterprise IT system hardware (servers, storage, appliances, etc.); • Install, configure, and maintain enterprise IT system operating systems (Windows, Unix, etc.); • Install, configure, and maintain data application services (databases, directories, “middleware,” etc.); • Install, configure, and maintain application software (email, web servers, etc.) • Configure, integrate, and maintain relationships with providers of externally-hosted IT services; • Track and resolve service requests with hardware and software vendors; • Monitor vendor and industry security alerts and update notifications and perform software and firmware updates to protect the security and stability of IT systems; • Provide direct, second- or third-tier, and internal user support for a variety of software applications and services; • Respond to, evaluate, and correct IT system failures during and outside regular work hours; • Develop processes for automation of repeated administrative tasks; • Develop integration processes between heterogeneous computing systems; • Generate detailed requirements and specifications for systems-level application development; • Analyze business processes and institutional requirements to recommend technical solutions; • Conduct research on hardware and software components of IT systems in support of procurement and development efforts • Advise and assist clients in IT systems evaluation, purchase, installation, configuration, and maintenance • Evaluate client needs for network configuration changes and interface with network administrators to implement changes; • Produce and maintain technical documentation (procedures, operational statuses, etc.); • Maintain accurate records necessary for IT systems operations (equipment inventory, licenses, support contracts, etc. ); • Perform other duties as assigned. Knowledge, Skills, and Abilities: • Highest possible professional and personal integrity required for administrative access to the organization’s most confidential systems and information; • Knowledge of best-practice enterprise computing standards and procedures; • Knowledge of TCP/IP networking principles and configuration; • Knowledge of computing system operating system principles, installation, and configuration; • Knowledge of computing system application software installation and configuration; • Knowledge of systems programming languages and techniques for task automation; • Ability to analyze problems and develop a systematic approach to resolve them; • Ability to follow complex procedures in a methodical manner; • Ability to analyze and deploy new technology from available technical documentation; • Ability to work cooperatively as a member of a team; • Ability to work independently on assigned tasks and manage time to meet deadlines; • Written, oral, and interpersonal communication skills required to provide effective technical user support; • Communication and interpersonal skills required to provide technical leadership and training to other staff; • Ability to produce clear and concise technical documentation; • Ability to prioritize tasks and work calmly and effectively in occasional high-stress situations; • Ability to perform critical tasks carefully without error. Additional Information: Salary Information: $47,000 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Matthew Lytle, Associate Director of Systems and Infrastructure, View email address on click.appcast.io All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Manipulate items with fingers, including keyboarding Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking Occasional Physical Activity: Talking, Walking Benefits Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. 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