IT System Administrator

IT Systems Administrator

Little Rock, Arkansas

Managed Services

Up to $110,000 per year

Must be US resident

Position Overview: A leading Managed Service Provider based in Little Rock, Arkansas, is seeking a skilled IT Systems Administrator to join their fast-paced and collaborative team. This role involves providing Tier 2–3 support to both internal staff and external clients while contributing to the design, implementation, and maintenance of modern IT infrastructure across cloud and on-premises environments.

What We're Looking For:

• An experienced IT Systems Administrator or IT Support Engineer
• 2–4 years of experience supporting cloud and on-prem solutions
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Key Responsibilities:

• Deliver advanced support for escalated technical issues in both cloud and on-premises systems
• Manage service tickets, prioritize requests, and ensure SLA compliance
• Maintain documentation and communicate scheduled maintenance updates
• Monitor performance, availability, and capacity of critical systems
• Support and implement data backup, redundancy, and disaster recovery plans
• Recommend system/process enhancements to improve security and efficiency
• Participate in on-call rotation, including occasional after-hours or weekend work
• Build strong relationships with clients and internal stakeholders to ensure service excellence
• Maintain compliance with regulatory standards such as GLBA, NIST, CIS, FFIEC, and PCI

Technologies You'll Work With: This opportunity offers hands-on experience with a wide range of technologies. The core environment is Microsoft-based and includes both Azure and on-prem deployments. Technologies in use include:

• Azure AD / Entra ID, Azure AD Connect, Intune, Access Control, Office 365, Active Directory
• VMware, Azure Virtual Machines, Windows Server (2012–2025), HPE & Dell enterprise storage
• Barracuda Web Filter & Backup, MS Authenticator, Duo MFA
• PowerShell scripting, ConnectWise Automate, RMM tools

If you're comfortable with some of these tools and eager to expand your knowledge, this could be a fantastic next step. Curiosity and a growth mindset are highly valued.

Why Join This Team? Our client is committed to innovation and service excellence within the Managed Services space. They offer a team-focused, people-first culture where collaboration, respect, and continuous learning are part of everyday life. With a long-standing presence and reputation in the industry, they partner with organizations nationwide to deliver reliable and forward-thinking IT solutions.

Joining this team means making a direct impact—helping to support and optimize the infrastructure that powers businesses across the country.