Human Resources Director

About TMO,

The Mortgage Office is the most trusted loan management platform in private lending. Founded in 1978, we power the full loan lifecycle for over 1,100 lenders, including private money firms, CDFIs, nonprofits, and government agencies, servicing more than $190 billion in loans.

We're recognized as G2's #1 Loan Servicing Software and Capterra's Best Ease of Use. With offices in Huntington Beach and San Mateo, we're now building the next generation of AI-native lending tools, and hiring a HR Director to help lead that work.

The Opportunity

We are looking for a thoughtful, people-first HR Director to lead our HR function. This is a hands-on generalist role for someone who thrives at the intersection of compliance, employee relations, and business operations, and who leads by example: sharing knowledge freely, investing in their team, and building trust at every level of the organization.

What You'll Own

Organizational Development & Leadership

• Partner with leadership to align HR strategy with company goals
• Design and deliver training programs that build manager capability and employee skills
• Lead change management efforts and internal HR communications

Employee Relations

• Drive employee engagement initiatives and foster a positive, inclusive workplace culture
• Coach managers on performance management, corrective action, and documentation best practices
• Lead investigations into complaints, grievances, and disciplinary matters with impartiality and care

Business Administration & HR Operations

• Own core HR operations: onboarding/offboarding, benefits, leave management, compensation, and HRIS administration
• Administer and optimize Rippling (HRIS + ATS) - workflows, reporting, data integrity, and recruitment pipeline management
• Use HR data and metrics to surface trends and deliver actionable insights to leadership

Compliance & Employment Law

• Ensure compliance with federal, California, and local employment laws (CFRA, FMLA, FEHA, WARN, wage & hour, etc.)
• Maintain HR policies, the employee handbook, and required training programs; partner with legal counsel as needed
• Monitor regulatory changes and proactively update practices to stay ahead of risk

What You Bring

Required

• 7+ years of progressive HR experience, with 2-3+ years at the Manager or Director level
• Deep knowledge of California employment law - wage & hour, FEHA, CFRA/FMLA, WARN (non-negotiable)
• Proven experience managing employee relations investigations and complex HR matters
• Experience managing a team of HR direct reports
• Strong business acumen; able to be both a strategic partner and a hands-on executor
• Exceptional interpersonal skills - approachable, empathetic, and trusted across all levels
• A coaching mindset: someone who shares knowledge generously and invests in the growth of others
• Bachelor's degree in HR, Business Administration, or related field

Preferred

• Rippling (HRIS/ATS) experience strongly preferred
• Background in B2B SaaS or tech at a mid-sized company (50-300 employees)
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• Familiarity with financial services or the mortgage industry

Benefits & Perks

• Competitive compensation (Base: $160,000 - $180,000) + Bonus
• Comprehensive health coverage (medical, dental, vision)
• 401(k) matching
• Wellness programs
• Professional development
• Employee recognition programs
• Team building & on-site amenities

Life at TMO,

TMO pairs 45+ years of category leadership with a culture that's still hands-on and collaborative. Ideas flow freely, every team member has a voice, and we have fun while we build.

Our Values: DRIVE

• Data-Driven: numbers over opinions.
• Respect: high on empathy, low on ego.
• Initiative & Agency: don't wait to be told.
• Value to Customers: create value for them above all else.
• Evolve: progress over perfection.

The pay range for this role is:

160,000 - 180,000 USD per year (Huntington Beach, CA)