Orthodontic Dental Assistant

Orthodontic Dental Assistant (Virtual Client Success Manager)

Candidate preferred location: Charlotte, NC Role type: In-person

We are looking for an experienced and talented Orthodontic Dental Assistant (Virtual Client Success Manager) to join our team. This individual will be responsible for managing and growing active and lapsed accounts within an assigned territory, the Virtual Client Success Manager drives retention, engagement, and revenue through strategic account planning and consistent outreach using Salesforce. This role builds strong client relationships by understanding business needs, tailoring SureSmile solutions, and serving as a trusted advisor.

Key responsibilities include coordinating with internal teams, addressing and escalating customer concerns, delivering product training, and identifying opportunities to maximize account potential and long-term growth.

Bachelor's degree in business or other related area, or significant industry experience required 0-5+ years of client success and/or client care experience required Active dental assistant, orthodontic assistant, or dental hygienist licensure/certification is preferred but not required. Current Healthcare Provider CPR or BLS certification is beneficial but not required. Candidates with relevant experience are encouraged to apply. A proven track record of client success and/or client care experience preferred. Experience in account management, customer success, or a similar client-facing role. Strong ability to build and maintain long-term customer relationships and drive engagement and retention. Proficiency with Salesforce or comparable CRM systems for account tracking, planning, and data analysis. Skilled in customer training, onboarding, and communicating product value. Strong analytical and problem-solving abilities to identify risks, interpret trends, and create action plans. Excellent communication and organizational skills, with the ability to lead structured client conversations and manage multiple accounts. Self-directed and disciplined, able to make informed decisions and work independently. Demonstrated ability to collaborate with cross-functional teams to support customer and business goals. Commitment to continuous learning and professional growth. Experience with dental or medical technology products is a plus. Knowledge of sales and marketing strategies preferred Ability to travel up to 10%.

The hourly compensation for this role in the states of North Carolina and South Carolina is $36/hr. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to View email address on click.appcast.io . Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com .